Mail sent to Airtel regarding deduction of money from my balance
&&&- Forwarded message &&&-
From: Bernard Fernandez
Date: Fri, May 6 at 9:48 AM
Subject: Re: DEDUCTION OF MONEY-9007926595 [|BAL|9007926595|505201122428|]
To: [email protected], [email protected]
Hello,
How much more will you people steal money? Last night at about 9.15 p.m I received a call from a friend at Haldwani. After the call I was deducted Rs.4.50 from my balance. Does also the balance get deducted if i reveive a call? I Do Not understand the tactics of Airtel, they simply want to steal your money any way they can. i demand an explanation. i am sick & tired of Airtel's attitude and the way they handle issues.
Airtel is just a bunch of crooks, thieves & liars.
On Thu, May 5 at 6:46 PM, wrote:
Dear Customer,
We understand from your previous e-mail, expressing concern regarding the balance deduction and requested regarding call details for your airtel mobile number 9007926595.
We regret the inconvenience caused in this regard.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile Office on 02/05 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- has already been credited to your account as on 04-05.
Please dial *123# (Toll free) to know about the balance and validity.
We would like to inform you that the GPRS (Mobile Office) service was active on your and same has been deactivated on 05-05.
We regret to inform you that we are unable to provide the GPRS charges details from our end.
Should you require any further online assistance, you may contact our 24x7 helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate airtel number. While calling from other service providers, please dial 9831098310 (Chargeable as per the respective network charges).
Higher Officer details.
We would like to inform you that Nodal Officer is an authorized airtel employee whom you can highlight your concerns related to our services, in case you have not received a satisfactory response from our Call Centre, Email, SMS or Showroom. You can get in touch with the Nodal Officer with your earlier request or complaint number if it is still unresolved.
Please find below the Nodal officer details for your reference:
Email id: [email protected]
Mobile No : 91 9831234865
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Ajit Kumar K
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=808086F35AE078DD7DC31B4C87C1 059F65484C7 5729AE52753B0D2365BBADE2765AEEF13749EE223&refno=505201122428
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 05/05 15:19:18
Subject: Re: DEDUCTION OF MONEY-9007926595 [|BAL|9007926595|505201111508|]
Please read the mail carefull below... it is mentioned in bold & caps
Sent: 05/05 10:09:42
Subject: Re: DEDUCTION OF MONEY-9007926595 [|BAL|9007926595|405201125312|]
Dear Giftson
Please read my email carefully. i have mentioned that I DO NOT HAVE mobile
Office on my phone and there are no settings for the internet. Moreover why
should you peolpe deduct money from my balance if i switch of and then switch
on my phone. I demand a log file becaose of the way you people steal money by
saying that the last call charge was a certain amount. i have a log file on my
iphone & if it doesnt match to your call details i will take you people to
court.
i have enough of you people stealing money, lying and wasting my time.
On Thu, May 5 at 1:52 PM, wrote:
Dear Customer,
We understand from your previous e-mail, expressing concern regarding the
balance deduction and requested regarding call details for your airtel mobile
number 9007926595.
We regret the inconvenience caused in this regard.
At airtel, we value our customers and regret their concerns. However, we assure
you that, we shall take all necessary actions to ensure that the same is not
repeated.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile
Office on 02/05 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- has already been
credited to your account as on 04-05.
In order to avoid balance deduction, we request you to delete the Mobile Office
settings.
Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
9831098310 (Chargeable as per the respective network charges).
Call Details:
To get the call details for your airtel number we request you to send a SMS to
121 (Toll free) in the below mentioned format to receive the itemized details
of the Outgoing calls and messages:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
However, we regret to inform you that, we would be unable to provide the
Incoming call details.
There will be a charge of Rs. 50/- for the details (through e-mail and paper)
and the same would be delivered within 09 working days in case of E-bill and
within 07 working days in case of paper bill. The amount will be deducted from
prepaid account 1 day from the date of giving the request. We, therefore,
request you to maintain a minimum balance of Rs. 50/- in your account in order
to receive the bill.
We would like to inform you that we would be able to provide the call details
for your number pertaining to the last six months only. Also, the itemized bill
will be generated for a calendar month (not as per your billing cycle).
For further assistance, mail us at [email protected].
We thank you and value your association with airtel.
Yours Sincerely,
Gowri Natarajan
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=2769AFD82263
A4E52B6EA6EE1B7A8381848786F010729FE12365A0E32D52B3DA&refno=505201111508
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 05/05 10:09:42
Subject: Re: DEDUCTION OF MONEY-9007926595 [|BAL|9007926595|405201125312|]
Dear Giftson
Please read my email carefully. i have mentioned that I DO NOT HAVE mobile
Office on my phone and there are no settings for the internet. Moreover why
should you peolpe deduct money from my balance if i switch of and then switch
on my phone. I demand a log file becaose of the way you people steal money by
saying that the last call charge was a certain amount. i have a log file on my
iphone & if it doesnt match to your call details i will take you people to
court.
i have enough of you people stealing money, lying and wasting my time.
On Wed, May 4 at 6:57 PM, wrote:
Dear Bernard Fernandez,
We understand from your previous e-mail, expressing concern regarding the
balance deduction and requested regarding call details for your airtel mobile
number 9007926595.
Thank you for your mail to airtel and the opportunity to assist you.
There is a charge of Rs. 4.8/- for browsing Internet service through Mobile
Office on 02/05 at 11:09:21 am.
We would also like to inform you that an amount of Rs. 4.8/- will be credited
to your account within 24 hours as a one time benefit for deduction of Mobile
Office Service.
In order to avoid balance deduction, we request you to delete the Mobile
Office
settings.
Should you require any further online assistance, you may contact our 24x7
helpline at 12118 (Chargeable at 50 paisa for 3 minutes) from any alternate
airtel number. While calling from other service providers, please dial
9831098310 (Chargeable as per the respective network charges).
Call Details:
To get the call details for your airtel number we request you to send a SMS to
121 (Toll free) in the below mentioned format to receive the itemized details
of the Outgoing calls and messages:
By Email: EPREBILL month email id
By Paper: PPREBILL month billing address
However, we regret to inform you that, we would be unable to provide the
Incoming call details.
There will be a charge of Rs. 50/- for the details (through e-mail and paper)
and the same would be delivered within 09 working days in case of E-bill and
within 07 working days in case of paper bill. The amount will be deducted from
prepaid account 1 day from the date of giving the request. We, therefore,
request you to maintain a minimum balance of Rs. 50/- in your account in order
to receive the bill.
We would like to inform you that we would be able to provide the call details
for your number pertaining to the last six months only. Also, the itemized
bill
will be generated for a calendar month (not as per your billing cycle).
Service Rendered by our Customer service department:
We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.
We take pride in enhancing our customers with our responsive and friendly
approach. It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.
We hope that we have been able to address your query suitably.
Please do write in for any further assistance.
Yours Sincerely,
Giftson Azariah. M
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please
click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=BFC1C7314A4B
4CB2D03059BBC7C63456A9EC2C56BCDE2C6EAFD13555B2D53659&refno=405201125312
Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 04/05 16:16:32
Subject: Re: DEDUCTION OF MONEY-9007926595 [|BAL|9007926595|305201124550|]
Dear Airtel,
No one from airtel has responded as mentioned in the mail below. A very
disgraceful company with very poor customer service.
I wish to bring to attention again that you Airtel people have again stolen
money from me at 8.49 p.m. on the 3 may. i had switched off mu phone and
when i switched it on again my balance was deducted again. Please give me all
call details and sms that i have made since May 20 . you people are
just
stealing money again & again. i do not use internet on my iphone so how can
you
charge me for internet usage and by the way i do not have Mobile office as
you
have mentioned. After stealing you people are even lying
i will complain to higher authorities till you refund me and compensate me
for
all the problems you are causing me. This is mental harassment. I do not have
time to waste with a stupid company like Airtel- don't watt your time and my
time- Airtel is a thief and i will take this matter up seriously.
Don't think that by paying me Rs 50 as compensation will help.. Please refund
me the total amount of money that you have stolen from me. i am taking this
matter up with higher authorities.
How much more disgraceful and shameful can Airtel get and how far can they go
with stealing and lying?
Regards
bernard fernandez
On Tue, May 3 at 5:06 PM, wrote:
Dear Bernard Fernandez,
Ref: Email dated 02/05, expressing concern regarding the balance
deduction
and requested to credit the amount for your airtel mobile number
9007926595.
Thank you for your mail to airtel and the opportunity to assist you.
We regret the inconvenience caused to you. We wish to assure you that we have
registered your feedback and would be working to ensure that this is
incorporated in our service delivery in future.
This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
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