I am an extremely dissatisfied customer of airtel. I have been using airtel in gurgaon for past 5 years. I have an ECS debit on my account from bank so that I can pay my bills at right time. My service was barred on 8th of January stating that I had not paid bill of one of my accounts which was being used in Chandigarh. That number was being used in Chandigarh by my friend who flew to Canada in July. Probably he didn¿t clear his dues. I didn¿t get any calls from July to January regarding nonpayment of bill for the Chandigarh number. I was told by a rep from Chandigarh named Priti that a settlement will happen and according to the settlement was told to pay 3950 whereas the previous bill on Chandigarh number was 4530. I immediately paid 3950rs. Once I made the payment I got confirmation from Preeti that I won¿t face any more issues regarding the same and my number was started.
On 19th of jan again my number was barred stating that I haven¿t paid 580rs. I spoke to several people including few supervisor Meenakshi Sharma from gurgaon who was damn rude to be a supervisor. One of the Reps even disconnected the phone stating he can¿t do anything. I again called customer care Chandigarh. I spoke to Prithviraj who understood my problem but said there is nothing mentioned in the account that something was promised to me. He understood that I didn¿t get a dream to pay 3950 I could have paid 4000 also. I won¿t have saved 50 rs for the same. He gave me 2 numbers for NODAL officer Punjab circle. Numbers¿ 9878434865 9815298152¿ but both them were disconnecting my phone I don¿t know then why was I given that number. I had to travel from gurgaon to Chandigarh for the same purpose. To my disbelief when I explained the same to AIRTEL counter Chandigarh in Sectore 17 shopping plaza. He told me NODAL officer might be busy with some other work and won¿t pick up the phone. I do the same if I am busy. I knew nothing is going to come out rather than frustration. I paid 580 rs at the same counter. I was promised my services would be resumed within 4 hrs. It¿s now as I m writing is 10:20 pm but my service is still barred. I made the payment at 12:36. So its 10hrs and my service has not worked yet. I am not sure if I am writing at right place and actions would be taken or not. I am extremely distressed with the same. This is the worst customer service I have received ever and I have lost all my faith on airtel.
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