Hello,
I have taken airtel number 9866447728 around 6 years back and have been using the mobile without any interuption for past 6 years. Around June I got SMS from Airtel asking to submit documents as per new government norms. I submitted the documents and got a confirmation SMS from airtel for the same. I went to USA on 13th, July for around 80 days. My mobile was never switched off in USA also. It was on international roaming and have been receiving SMS everyday in USA also. I got my mobile recharged online on 30th, Sep from USA for an amount of Rs.333. I came back to India on 2nd, Oct. I used my mobile for like 10 days without any problem, suddenly one day they stopped all the services on my mobile, When I called the customer care people, they said I was not using my mobile for more than 90 days, that's why they stopped all services on my mobile. When I told them that I never kept my mobile idle without using, they hang up the phone saying they are going to transfer to the supervisor. When I call back other person says I didnot submit the documents. I said I have submitted them long back and received a confirmation SMS from airtel. Even though I submitted the documents again. I have emailed all the airtel people and nodal officers, I always get the same answer from them, that I didnot use my mobile for 90 days that's why they took back my number. Please somebody advise on this situation.
Thanks & Regards,
Shamanth Nyalakonda
Mobile: 9884888639.
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