Dear All,
My self Swapneel, I am resident of Mumbai.
I am using airtel’s 2 postpaid connections under CUG Scheme (9867659000). Calling from any of the number to another was free as per the CUG scheme and I used my connections under the said plans around a year’s time. I have paid somewhere around 10, 000 for bill of both the connections in a year’s time.
My plans is as below
1st Number: 99 per month rental 70 rs pack (30 ps airtel to airtel other calls 50 ps)
2nd number: 199 add on plan (only intra calling free for 1st number & cal rates is 50 ps for all local calls)
I am only paying rentals of 300 rs which is much more higher in today’s condition
I had lodged a complaint regarding unsuitable bill plans to airtel’s customer care many a times, but to no solution I received till date
.
I also went to airtel relationship center for best plans; they are unable to understand my requirement & fail to provide me any best plans. Each & every time only customer care executives promises false commitments & force to to retain connection with AIRTEL.
After Number portability comes I have immediately applied for portability ina Feb month 18 feb & I have received MNP code. I have applied for MTNL’s prepaid connections. I have submitted customer application form & PORTING form along with my photo and residence proof.
I am interested to purchase below plan of MTNL prepaid.
" SIM 10 with First Recharge Coupon 62-Sakhi Plan"
Key Features :
* Unlimited Call to two Dolphin/Trump mobiles
* Host of freebies
* Attractive Call and Data Charges
* Free 3G activation
* Life Time validity
Suddenly after 3-4 days I have started receiving calls from Airtel’s telesales regarding the porting of my postpaid numbers. I have explained them my concern about the bill plans & poor customer care team’s issue.
Airtel rejecting my porting reason without any justifying reason.
I have suffered a lot despite my sincerity in paying the bill on time. My genuine request has for porting the airtel postpaid connections to MTNL had been turned down without any justifiable reason.
Requesting all to intervene in this case & help me.
Regards.
Swapneel Mhatre
9865659000
[email protected]
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