Hi,
This is regarding landline and brad band connection.
Last year in the month of sep 10, I called up customer care to disconnect my connection as i was going away for 2 months. one of their executive advised me that instead you can keep your connection in safe custody by paying some charges and resume it back once your back. I agreed and it worked fine. but I didn’t know this gonna turn into nightmare for me in few months
Suddenly in Feb'11 I realized my broadband is not working. on enquiry I came to know that airtel has disconnected my connection based on my Sept'10 request. Firstly how come they acted on such old request. Anyhow they gave me new connection as it was there mistake. In the mean time I called many times to customer care to get my previous connection closed so that bill shouldn't mount up. I received more than 10 calls from different people asking the confirmation to close the previous connection. I was literally fed up explaining same thing again n again to these people. But now I realized it was all in vain as now I have received the bill for the month of march'11.
I need to know these corporate companies actually try and understand the state of customers. They have kept such untrained staff who just know to call and do nothing. it has been more than 2 months and I am really fed up with these guys. I would request proper action from your side.
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