The Person In Concern.
subject: wrong deduction of Rs 399 and not providing services.
I Ms.Saba Khan would like to bring to your notice that i am an airtel customer and have a blackberry plan activated for Rs.399 monthly on my phone,
however since 1 May i have been unable to access to my blackberry plan due to inconvenience in Airtel service
Following are the details of complaint and the service :
complain: deducted balance of Rs.399 from my account Rs. 12 left on 1 may
Reply from Airtel service:thank you for your request your BIS plan will b activated with in 4 hours.you will receive a message on activation.(1 may 7:37 pm)
however the plan was not activated and i received a message mentioning deactivation at 7:57 am on
2 nd may i called airtel customer
.Reply from Airtel Service:thank you for contacting airtel your request reference no. registered on 2 may-2012 7:38 is RBBAD40502457811
however the plan was not activated and i have received a message later that the plan could not be activated.
Recurring the same issue happened on 3 may and 4 may where recharge was deducted from my account on
5 MAY i personally went to airtel outlet in community centre in new friends colony at 6:30 pm
and the reference no. is CBBAD20505373672 (5 may 2012 at time 18:14)
On 7May again a complain has given at nodal office on this no.9958444865 to Mr. kunal gupta.
he said your plan will b activated with in 4 hours.
after that i received message request reference no. CRCHS20507277172(at 15:37 time).
I am disappointing with the airtel service and also due to behavior of the executives at customer service as they are blaming the complain to the blackberry customer service .i have even rectified it from the blackberry service and they say that balance deduction is done from airtel service. i saved all message as as proof balance deduction message and reference number messages all. i also complaint against your services in consumer court of 14 may 2012. i also submitted aplication on airtel head office.
. Kindly look into the matter .and revert back asap as i am unable to access my blackberry services.