Hi,
I have taken Air tel Corporate connection (149 Monthly Plan, Mobile no - 7387090975). Every day I use to get message from 121, about every day usages. Till few days the usages looks normal, but suddenly I saw a jump of 500 Rs 1 day uses, and next day 1000 Rs more in one day. I started calling the customer care, and the Air tel representative about this issue, they said they can not tell exactly why this amount has come, it can be known after the final bill generated. They said there will be big discount on the bill, and probably this amount will be adjusted.By this billing method, the total unbilled amount shown is 3400 Rs. The bill generation date is 12 July. I was surprised on 11 July Morning my outgoing is blocked. I can not make a call, can not send sms, and can not open Internet.
When again called customer care, they said my credit limit is 1000 Rs, so I need to pay 2200 Rs to unblock my outgoing call. Credit limit was not mentioned while I took this corporate connection. and airtel blocked the call without alerting me in advance.
When I log into to Air tel.in to see my billed amount, I see 1400 Rs, so I paid 700 Rs, and thought may be this is the final bill after discount so may be my outgoing will start now. But it did not worked in this way. When calling the customer care, the same repeated answer " sorry for inconvenience " bla bla bla, and asked me to pay the bill minimum 2200 Rs, which I do not agree.
Now I am dropping this connection and going to tell my company person, not to engage Air tel in our campus.
Apart from this, can I go ahead with consumer court, for this rough experience?
What kind of proof I need to provide?
Suraj
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