Respected Sir,
I am an Airtel customer (Mob No. 9729786933) since Octobeer26.
I was a satisfied customer till now. But today I realized that your company is irresponsible and had made me fool and did not care for customer’s problem. They first admitted their mistake about ‘My Airtel My Offer’ scheme and now refused about such any offer.
Before get Recharged every time, I had check “My Airtel My Offer” by dialing *121*11#. And my Mobile’s screen showed same message every time that:- “Talktime Offer!! Recharge kijiye Rs 30 se aur paiye Rs 33 ka talktime, Rs 24 turant or Rs 9 ka talktime 48 ghante mein”
I recharged my mobile 5 Times on August 03 between 2pm to 8pm with amount of Rs30 each. Before every recharge I had check “My Airtel My Offer” by dialing *121*11#. And my Mobile’s screen showed same message every time that:-
“Talktime Offer!! Recharge kijiye Rs 30 se aur paiye Rs 33 ka talktime, Rs 24 turant or Rs 9 ka talktime 48 ghante mein”
And when I get my mobile recharged, everytime I get messages like this:- “RECHARGE SUCCESSFUL on 03-08 at 02:54PM.Talktime Rs 24.00.MRP Rs 30.00.TransID 444977578.”
Thus in 5 recharges of MRP 30 each (30 x 5=150), I get talk time of Rs 24 in each recharge and Total Rs120 (24 x 5=120). According to offer, Talktime of Rs 45 (Rs 9 x 5) should be given to me in next 48 hours. I waited for Talktime till August 10 and no benefit were given to me and later I talked to Customer care and they assured me to solve my problem.
For not solving problem, on August 12 at about 9 pm I talk to Customer care again and registered my complaint again. They assured me to solve my problem till August 16 and informed me by message at 9:35 pm as:- “Thank you for contacting Airtel. Your request reference number is CBNRA30812563462. Simplify Life! Just Dial *121# to get instant account information.”
On August 14 at 12:30pm I received a call from Customer care (Mobile No. 919779588776). They admitted the mistake. The officer told me that my problem has been solved and according to offer for you, Rs.45 will be refunded in your account within 48 Hours. And also informed me by message at 12:32 pm “Your Service Request No. CBNRA30812563462has Been Resolved. We Tried Contacting you and were Not Able To Contact You. For assistance call 121”
And also informed me by another message at 14-8 at12:40 pm “Thank you for contacting Airtel. Your request reference number is CBNRA30814186322. Simplify Life! Just Dial *121# to get instant account information.”
I waited to get refund till August 17 and about at 6 pm I talk to Customer care again. I again requested them to Refund my Balance and they again registered my complaint again. They assured me to solve my problem and informed me by another message at 17-8 at 6:08 pm “Thank you for contacting Airtel. Your request reference number is CBNRA20817413638. Simplify Life! Just Dial *121# to get instant account information.”
And today, i.e. on August 27 at about 6:45pm and 7:05 pm I talked twice (to enquire my all above requests) to Customer care again. I asked them about ‘my previous complaints of Refund my Balance’ and they both told me:- your complaint has been closed. They also told that there was not such Offer for you so you did not get it.
When I asked the officers why my mobile was showing such offer everytime by dialing *121*11# then officers replied that they did not know about that offer and can not check previous offer.
When I requested them that you could confirm from the officer who had talked me before and also from the officer that called me (from Mb No. 919779588776) on 14-8 at 12:30pm. Then they replied strictly said to me, “That offer was not for you and you will not get any benefit now.” I also requested them to hear pre-recorded call that is recorded during the conversation with Customer care but they refused to do it. And they disconnected call.
Can company tell me what was MY AIRTEL MY OFFER on 03-08 for my mobile No. 9729786933.
Is your company not responsible for misbehavior?
Now I am helpless!
What should I do now?
Should I contact to TRAI to solve my problem?
Yours truly,
RK Beniwal
Mb# 9729786933
[email protected]
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