Dear Sir / Madam
I, Alwina Gonsalves, would like to complaint againt my mobile service provider Bharti Airtel Ltd. for not fulfilling their promise to reinstate my service (9975673080). This service is registered on my brothers name Eldin Gonsalves. We are unable to make outgoing calls from the home network . the call is routed to Airtel Advertisement IVR . I have called customer care numerous times and nothing has been done about the same.
I have visited the Airtel store at Vasai (W) on 4 occasions . Every time they say that the problem will be fixed in 48 hrs . Its been 11 months since I am facing this problem .
Also, today my services for mobile no. 9890189293 was disconnected today at 0100 hrs without prior notification stating that I have not submitted my documents. I have been using this service since November 2003. When I visited the store today, I was advised to resubmit the documents stating that government has ordered to suspend the services.
I would request you to look in to this matter and resolve the issue as soon as possible. I would also like a compensation from Airtel for the same.
Thanking You .