I had ordered a product (Air lounge - booking number 1955076) from Telebrands in the second week of October post which on my enquiry with the customer care center I was told the product was despatched on the 21st of October as a registered post and would be delivered to the post office in Gurgaon (Nowhere during the advertisement on television do they clearly mention that the customer will have to collect the package from the post office, the ad seems to cleverly hide this fact with customer thinking the product will be delivered home.)
Inspite of it being 2 weeks there has been no intimation letter received, repeated visits to the post office's in Gurgaon have not yielded any results and any further calls to the call center also does not provide any help as they keep parroting the same reply that i would receive an intimation shortly. Neither are they able to confirm the exact postal address they have despatched the product too. I am completely befuddled at the lack of information or support available at their call center especially for a company whose model is based on delivery.
It is impossible that the product would have taken more than 2 weeks to reach Gurgaon from Mumbai and i feel completely helpless and cheated at the moment.
Regds
Jayan
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