To
Rediff Shopping / Rediffmail
Dear Sir,
I have booked “4GB MP4 MP3 Music Vedio Player FM LCD Screen Speaker with Free Shipping Free Digital Watch” from Rediff Shopping at a cost of Rs. 1799.00 on 18th October using internet at my home and was given the order No. 4947764. The amount has been deducted from my ICICI credit card account on 18/10 vide ICICI ref. No. 74477488293005645589335 by Rediff.com Ltd. Subsequently on tracking the shipment details it is understood that under AWY Bill No. 23914878 and consignment No. 852408653 the item has been handed over to TNT couriers on 22/10. Unfortunately this item has never reached me. After making several telephone calls to M/S TNT (Phone No. (040) 27892765/66/67) on 13/11, 16/11 and 18/11 and to Rediff purchase (022) 24449144 with several extension numbers for long time periods on STD, it was informed to me by Mr. Sunil of TNT of Hyderabad initially the TNT courier persons have come to deliver the item but no one is there at ARCI to collect the item. On the second occasion he told that a courier person who was bringing my packet met with an accident and the item has been broken in to pieces and would replace the item with in 2 days. This went on for a few days. On 20/11 Mr. Javeed of TNT India Pvt. Ltd., came to our office, ARCI (an Autonomous Research & Development organization of Department of Science and Technology), Government of India, and gave me a sealed TNT cover stating that the ordered item is present in it. Fortunately I have opened the TNT cover in the presence of Mr. Javeed and to our surprise it contains only one free gift analog watch (not digital watch as mentioned in the order) and nothing else. I totally refused the item and told him to take back the analog watch with all the packing material as the ordered item is not present in the packet. He also agreed that the ordered item is not present in the pack and signed on a hand written note that the ordered item is not present. I also gave him the Rediff Purchase order copy received to my email id from Rediff shopping soon after booked for the item. Soon after Mr. Javeed left my room in office, Mr. Sunil called me on phone and told me “why you have not mentioned the item as MP3 player, we thought it was only a watch? ” Again at 6.15PM I received a call from 914027893218 from Mr. Sunil asking me to take another piece of the MP3 player which he is going to send me and pleaded with me to not to lodge any complaint.
This clearly shows a clear case of theft occurred at some place in between shipping place and delivery place of the ordered item.
Now I decided that total amount to be returned back to me and am no longer interested in the ordered item as I am sure that I will never get the good quality item.
The total time lost during the entire episode is more than a month and my amount of Rs. 1799.00 has been locked up with Rediff shopping and I definitely deserve interest on the locked money and compensation for mental tension and agony for delay of delivery of the item for more than a month. You are therefore requested to take immediate action in this matter and refund the total amount along with interest for delayed period.
If necessary amount has not been returned back to my ICICI bank account by with in 24 hours, I would have to take serious action including police complaint on a cheating case.
GV Narasimha Rao
Copy to M/S. TNT India Pvt. Ltd.,
Copy to Consumer Redressel forum
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