Tata Sky
Money not refunded after cancelling the orde

Dear Sir 15 th Sept 009

This is regarding Tata Sky that I booked on16 Dec for Rs 3999/-

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I am giving you all the details so that you can sort out this problem as soon as possible

My name is Anil Yadav R/O D-65 2 nd floor May Field Garden Sec 51 Gurgaon

I had booked your Tata Sky on 16.12.2007 in the name of Mrs Veena Yadav for the above given address. The request no was 1-971534474 and I had paid Rs 3999/-by on line payment the very same time by my BOI card .vide transaction no 12166636592

The next day I was told from your office that it might take 7 to 10 days for the order to reach my home. I told the person on phone to cancel the order as we can not wait for so many days My request was again accepted by your office and I was told that the order for the Tata Sky has been cancelled and the money will be automatically credited back to my account. So that was it. I booked I paid the money then I cancelled it but neither I got the money back nor the Tata Sky till today.

Now after almost odd 20 months I have received letter from my bank asking me to clear the dues of Rs 3999/- plus the intrest for all these days I was shocked to find Tata Sky bill on my account. I was told by your office that the money that I had paid was credited back to my account but it was not done. Now who is going to pay this amount can you tell me?

I called Tata Sky office at ph 60006633 on 29th Aug 009 and spoke to Mr Varun After checking the records he informed me that "The above consignment was dispatched on

18th Dec but till today no request for installing has been made. This was sent by Aramex Cargo, Docket nmbr 5747931044". Mr Varun asked me to check with Aramex people Which I did.on 31stAug 009

At Aramex Cargo I spoke to Ms Nandita at ph 33003300 I gave her all the details that I had. After checking she told me that " This order was reshipped to some other person

(Mr Mohan) as per orders from Tata Sky co. They can have the details from us (Aramex)"

On 12th sept 009 I again called your office at 60006633 and spoke to Ms Bhavna.

She has asked me to send you the copy of the bank details, so I am attaching the bank statement with this mail It is the seventh entry from the last in the statement.

I hope you have understood my problem I have to pay for the Tata Sky which you never

delivered to me

Please reply me on my above mail ID

Thanks

Regards

Anil Yadav

D-65 2nd Floor

May Field Gardens

Gurgaon