The Customer Service Executive of TATA AIG General Insurance for Motor Car has given false promises over telephone and based on that I agreed to take the policy. But when I received the policy the promise was not fulfilled.
1. My car is Santro Xing Xo Model. The Insurance was due on Dt.06-06.
2. The Customer Executive made many promises to convince me and our discussion went on for quite some time. Based on the promises made I renewed my policy.
3. He offered Free service coupons, Free 3M polish, Free wheel alignment and free car interiour cleaning and discounts on parts etc.
4. I clearly told the Customer Executive that I purchased our Santro Vehicle from M/s Jayalakshmi Automotives P.Ltd., (Lakshmi Hyundai), Kukatpally, Hyderabad and told him that I get the service of my vehicle done only at this Garage.
5.He confirmed to me that the coupons and offers are available at Jayalakshimi Automotives (Lakshmi Hyundai) Kukatpally also.
6. But when I received the policy the promise was totally wrong and TATA AIG has send a small booklet where in the name of Jayalakshimi Automotives (Lakshmi Hyundai) is not at all mentioned. Also, at other garages in the Booklet, whatever promises were made are not valid.
I am very much disturbed and concerned that an Organization like TATA AIG can deceived the customers like this.
I want TATA AIG GI to immediately honour the commitments made by their Customer Executive over phone. They are recording all the conversations over telephone for their training purpose and it is being told while talking tous. They can verify our conversatioi and check the promises made.
Hope my concern will be attended to soon.
Our communications with TATA AIG Customer service through emails is copied below for your information. I am the father of Mr. K.Aditya Kiran and I only spoke over phone and paid for the premium on behalf of my Son.
Regards,
K.K.RANGA CHARI
On behalf of my Son K.Aditya Kiran
Hyderabad,
Dt.16-08
To
Customer Service,
TATA-AIG General Insurance Limited,
Mumbai
Dear Sir,
I am forwarding my privious emails and my complaint to you. I didnot receive a proper reply from you regarding the promises made during the telephonic conversation with your Customer Serive Executive. For the sake of convincing me for the policy he has given all the wrong promises and didnot fulfill the same while sending the policy.
My main concern is, he promised that the discount coupons will be sent to me on Lakshmi Hyundai, Kukatpally, Hyderabad for the privileges he mentioned like free service, Free polish, alignment etc. As you are recording the conversations, you can check my complaint.
I clearly informed him that, I get the service of my vehicle done only at Lakshmi Hyundai, Kukatpally from where I purchased the vehicle and he confirmed to me that he will send the coupons on Lakshim Hyundai only. But to my surprise your booklet doesnot containt the name of Lakshim Hyundai, Kukatpally.
I felt that TATA General Insurance is a prestegious Organization and will not play with customers. But this experience has caused me lot of concern and anxiety about the commitment of TATA AIG GI Ltd. I want to complain to higher authorities in this regard. It is not the question of money. I am concerned about the false commitments of Customer Service Department and executives.
Hope you will resolve this.
With Regards,
K.K.RANGA CHARI
F/o K.ADITYA KIRAN
Note: Forwarded message attached
-- Original Message --
From: "KKRC" [email protected]
To: [email protected]
Subject: Re: RE: RE: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy No.01 5065 9962 00
Be happy keep everybody happy. To
Customer Service,
My concern is that, while talking to me over telephone to convince me to take the policy, I wanted the service coupons on Lakshmi Hyundai and your executive confirmed to me that they are Lakshmi Hyundai, Kukatpally, Hyderabad also in the list and the service coupons will be valid there. Please send me the coupons valid at Lakshmi Hyundai, so that I need not take my vehicle to new service provider. Also, I am concerned that, how your executive confirmed to me that the coupons are valid at Lakshmi Hyundai.
K.ADITYA KIRAN
On Mon, 25 May 21:11:10 0530 wrote
>Dear Mr. Kiran
>
>
>
>We acknowledge the receipt of your email to our office
>
>
>
>As per your mail received we would like to inform you that you can utilize
>the Service booklet at the listed garages which are mentioned in the Service
>Booklet.
>
>
>
>For further queries please feel free to write back to us on
>[email protected] or call us 1800229966.
>
>
>
>Regards,
>Customer Service Officer
>Tata AIG General Insurance Co Ltd.
>
>
>
>To know more about our products & services, you can also contact us through
>any of the following options
> Call us at 022-66939599 or from a BSNL/MTNL/TATA landline call at 1800
>229966
> Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services,
>P.O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093
>
> Visit us at www.tata-aiggeneral.com
>
>
>
>
>
> %__
>
>From: KKRC [mailto: [email protected]]
>Sent: Sunday, May 24 4:51 PM
>To: Customerservices (General)
>Subject: Re: RE: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy
>No.015065 9962 00
>
>
>
>Hyderabad,
>Dt.24-05
>
>To
>Customer Service,
>TATA AIG Car Insurance
>
>Dear Sir,
>Even now if you are able to send me the service coupons as promised valid at
>Lakshmi Hyundai, Kukatpally, I will be able to continue my insurance without
>opting for cancellation.
>
>As I told you, as promised to me over telephone before I decided to take
>your insurance, it was promised that TATA AIG will be sending me a Servide
>booklet, valid for servicing at Lakshmi Hyundai with free servicing,
>tefloncoating, interior cleaning, wheel alignment, car wash, AC checkup etc.
>as you have given at Hyderabad at Mazda Motors. You can check the audio
>recording and it was confirmed to me that the offer is also valid at Lakshmi
>Hyundai, Kukatpally.
>
>Please confirm to me and send me the necessary coupons if any for validity
>at Lakshmi Hyundai, Kukatpally for my Santro car.
>
>Hope I will receive your positive reply, so that I need not cancel my
>policy.
>
>I will wait for your reply and take the action if necessary.
>
>With Best Regards,
>K.ADITYA KIRAN
>
>On Sun, 24 May 12:14:20 0530 wrote
>>Dear Mr. Kiran
>>
>>
>>
>>We acknowledge the receipt of your email to our office and regret the
>>inconvenience caused to you.
>>
>>
>>
>>We regret to know the decision for cancellation of your policy May we
>>request you to send us the following documents through courier at the below
>>mentioned address for the cancellation of your policy
>>
>>
>>
>>* Covering Letter
>>* Original Certificate of Insurance
>>* Proof of Insurance.
>>
>>
>>
>>Please forward the above documents to the below mention address:
>>
>>
>>
>>Tata-AIG General Insurance Company
>>PHS Department
>>4th Floor, Ahura Centre
>>82 Mahakali Caves Road, Andheri (E)
>>Mumbai - 400093
>>
>>
>>
>>For further queries please feel free to write back to us on
>>[email protected] or call us 1800229966.
>>
>>
>>
>>Regards,
>>Customer Service Officer
>>Tata AIG General Insurance Co Ltd.
>>
>>
>>
>>To know more about our products & services, you can also contact us through
>>any of the following options
>> Call us at 022-66939599 or from a BSNL/MTNL/TATA landline call at 1800
>>229966
>> Write to us at Tata AIG General Insurance Co. Ltd. Policy Holder Services,
>>P.O. Box No. 4907, Chakala MIDC- Post Office. Mumbai 400093
>>
>> Visit us at www.tata-aiggeneral.com
>>
>>
>>
>>
>>
>> %__
>>
>>From: KKRC [mailto: [email protected]]
>>Sent: Friday, May 22 11:47 AM
>>To: Customerservices (General)
>>Subject: Fw: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy
>>No.0150659962 00
>>
>>
>>
>>Hyderabad,
>>Dt.22-05
>>
>>REMINDER 4
>>
>>To
>>Customer Service,
>>TATA AIG Car Insutance
>>
>>Dear Sir,
>>I have sent you several reminders of my complaint and request for
>>cancellation of the car policy issued by you, in view of discrepancies in
>>the promises made. Please act immediately to cancel my Car policy and
>refund
>>my amount.
>>
>>Hope you will act immediately and inform me.
>>This sort of delay in settling the matter is causing concern to me about
>>your service.
>>
>>Looking forward to receive your immediate action.
>>
>>Sincerely Yours,
>>K.Aditya Kiran
>>S/o K.K.RANGA CHARI,
>>Flat No.504, Venkata Sai Residency,
>>Greenhamlet, Near Novatel Hitex Gate,
>>KONDAPUR,
>>HYDERABAD-500084.
>>Phone: 9949023621
>>
>>
>>Note: Forwarded message attached
>>
>>-- Original Message --
>>
>>From: "KKRC" [email protected]
>>To: [email protected]
>>Subject: VERY VERY URGENT-Fw: Re: RE: MY TATA AIG-Car policy No.0150659962
>>00
>>
>>Be happy keep everybody happy.
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