I had made purchase with Bag it Today in 28th October for amount of 15998. also told to pay me rs 899 as courier charges.
Later they sent me the mail:- Saturday, October 30 11:33 AM
Thank you for your order. We wish to inform you that your order has been put under
process with order no TELESALES/0GA100038491. The order value is Rs. 899 and Order Date is 29-OCT-10. You will receive an email and a sms with your despatch details soon.
Then they called and told me more RS 11399 money has to be paid as i am lucky winner and has won another diamond set of rs 50 thousand (so total 2 sets). and needs to pay for the govt as tax...
so i sent the below mail on Friday, November 26 5:51 PM to them to cancel my order because i dont have that much money.
As per the shopping done with you of rs 15998 on 28/10/10 i have not recieved the goods from your side. the goods consisted of Samsung c20 handy-cam of 12 mega pixels worth rs 18000 which was given to me with an offer of rs 15998 and along with it a free gift of Philips home theatere system worth rs 1700 and a diamond set or cash gift or rs 50000. so i have not recieved any goods till date, nor have received an email and a sms with despatch details,
but have recieved a call from your side on 23/11 from telephone nos (01204754200, 01204725600, 01204781300) saying that youll have not yet sent me the goods but you have to pay rs 11399. to create a government id to send your goods and gift. so i would request you to either cancel my order and pay me back the cash youll have recieved or else plz do send me the goods and my free gifts as soon as possible.
The reply to the above mail was given on :-
Order Id 998941795 Saturday, January 22 1:32 PM
Dear Mr. Estibeiro,
We thank you for your e-mail.
Please accept our sincere apologies for the inconvenience caused to you.
With reference to your e-mail, we regret to inform you that due to some technical error, your order could not be captured successfully in the system. Therefore, we request you to kindly place your order again by visiting our website, www.bagittoday.com for the latest offers.
However, in case the payment has debited from your account, kindly get back to us with authentication code.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards,
Leela Rawat
Executive-Customer Care
Bagittoday
Please quote your Order Id 998941795 in all future correspondence
later on the 1st week of Febuary i recieved my Half of the goods through Blue dart Couriers ie (Samsung digital camcoder 1.9 megapixels instead of 12 mega pixels and the philips dvd player which had a sticker saying free Lens cleanner cd and some other acc, which they never gave me. also the philips DJ 5.1 speakers they gave has lot of hissing sound and that model was never manufacured by philips company at all.) and through Blue dart Couriers and they said that the Diamaond set worth 50 thousand will be sent to u later.
i kept on calling from Goa to Delhi almost every altenate day they gave an excuse of no stock. Spent alot of money on calls. as it goes to long procedure dail this n then that...
Later they told me that ur shipment is ready to be dispatched with booking id 110093158 dated 05/03
BUT TILL THE 30TH APRIL. I HAD NOT RECIEVED MAIL NOR MY DIAMOND SET
Suddenly recieved a mail from Bag it today on Sunday, May 1 7:07 PM
From: contact
Subject: Delivery Details
To: "[email protected]"
Date: Sunday, May 1, 7:07 PM
Dear Member,
This is with reference to you complaint against your booking id 110093158. We apologize for the inconvenience caused to you.
We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-
ü Consignment Number- D48378729
ü Transporter Name- FIRST FLIGHT
ü Dispatch Date- 4/8
You should be receiving your order within next 7-8 working days, however, if you do not receive your order within the above time frame, do get back to us.
Please quote your Order ID-110093158 in all future correspondence.
Regards,
Muzammil Feroz
Executive-Customer Care
Bagittoday
SO I WENT ON THE 2ND MAY TO COLLECT IT FROM FIRST FLIGHT and found that:-
that my parcel had reached on 11 April and was given to some else ON 11TH AT 5:00 PM, rather than me with just name and wrong phone no.(just 9 nos) by FIRST FLIGHT .
No signature was taken, No id Check was done, No Id No of driving Lic or voters id no was taken... by FIRST FLIGHT.
The more important thing was that I was not in India on 11th April but had left to go to Singapore on the 23 March I have my Passport stamped, my ticket copy, my immagration as a proof of document. But the FIRST FLIGHT COURIER has given to some Malpe Estibeiro (Unknown)
So I sent a mail to Bag it today saying:-
Dear Sir /madam
As per your dispatch date it is very late to inform me that youll have already dispatched on 8th april and sent me a mail on 1st may. (Almost after a month)
This is to inform youll that when i went to collect my parcel with First Flight Couriers, it was found that my parcel reached to their office on 11th april, and they have assigned it to someone else on the same day evening at 5:00 pm. they have also not taken any signature or any ID no on the Deleviry Challan as a Proof.
They have not even given a call to me on my mobile.
But By your mail sent to me i came to know about my Dispatch.
SO THE PARCEL IS NOT DELIVERED TO ME BUT TO SOMEONE ELSE. PLEASE KINDLY CHECK THE DELIVERY RECIPT RETURNED BY THEM TO YOUR OFFICE.
Kindly do the needful
Thanking you.
Malpe Estibeiro
I have not got any reply from Bag it Today till today (5th May).
SO I WOULD REQUEST CONCERED AUTHORITIES TO TAKE THE NECESSARY ACTION AND DO THE NEEDFUL.
Note the 2 defaulters :- 1) Bag it Today 2) First Flight Couriers
JAI HIND
Best regards
Malpe Estibeiro
[email protected]
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