Sir,
i have bought mt fastrack in dec and since then have had no problems. However recently i got the watch washed from the authorized titan service center in burdwan and since then the problems have started. About 2 months back i got it washed as it had lost its luster mine being a fully metallic one and have gone to your service center here 7 times. the watch initially slows down and then finally stops. They had also kept my watch under their observance for 15 days at the end of which when i received it the key with which one can set the time wasnt working i went to the shop that very evening and all they said was they wanted to keep it for further observation but the key prob has been sorted however on my return i saw that the key wasnt working and that they had bluffed me again. Also all the receptionists there dont have the basic etiquettes of how to deal with the customers. I am a final year student of engineering and i need the watch as i have to appear for various job interviews but thanks to your authorized service center i never have my watch when i need it. I didnt expect that a brand this much renowned would be a cause of such constant harassment to me. Kindly look into the matter as its not just a matter of one watch but also the reputation of a brand which many people trust. Also i would like to bring it to your notice that this is not only my problem but while ther waiting in the store i saw many customers who were dissatisfied also a classmate of mine is facing the same problem after she got her fastrack washed.
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