Green Trends is filled with untrained and unprofessional workers.
Last month, In the Mylapore branch, halfway through my treatments, the manager asked me to wait for some time so that the lady who was attending to me could attend to another customer.
In the Velachery branch, the first time, they refused to finish the services I had asked for because it was closing time. How can they close without attending to the customers already present? The second time, they billed me double rates, i.e. separately for hair wash and blow dry, when the rate card clearly mentioned a single rate for washing conditioning and drying together. (And they didn't even do the conditioning). When I pointed this out to them, they made me a second bill, again charging me extra for washing and drying long hair (when my hair is only neck length). When I pointed this out to them, they argued saying the rate card was for "different styling" (whatever that means). So even after my pointing out their mistakes they did not agree that they had made a mistake.
I walked out and never will go back to this salon again.
The people working there are untrained. They don't know the rates of the services offered. They don't offer to find out the rates for a customer. They don't even bother to refer to their rate card before billing. They give customers wrong bills. And then they give me a wrong bill for the second time because they can't even judge the length of the customer's hair.
I don't really know why people who don't know to do all of this properly are even working in a salon, that too, a salon that is part of a major business group, (Cavinkare i think).
Please Green Trends, please shut down and give us all a break.
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