I have ordered a CZ Diamond Jewellery of Rs. 1999/. and they have charged Rs. 200/. as shipping (Courier) charge, when I received (10th of march) the product, it was already broken into pieces and the desighn was also totally changed. I went on to complaint this on customer care then they asked me to courier that product back to the company then if they get the returned product then after they will send the new product. I asked customer care executive to make me talk to his higher authority, he completely denied my request.
I am really angry with this and if proper action not taken in 1 or 2 days, I will surely go to the consumer forum court.
Its not the matter of 2200/. rupees, but its the matter of harassement company giving to the consumers.
Er. Adnan Ahmad
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