Axis Bank Credit card
Dispute in Credit Card transactions

Hi,

I am holding an AXIS Bank Credit Card [VISA] (Card No: 4718 6100 0093 3912) which got expired last year.

I was working outside India in last 2 years and not using this card. Also, I was not receiving any statements by mail so couldn't see this statement in time.

But my surprise, when I came back, saw the statement which indicated that I have made a transaction on 5th July with transaction base currency as GBP and transaction amount as GBP 23.46.

In addition to the above transaction amount, lot of charges have been applied as the above said amount is not paid back and the total outstanding amount came to INR 6172.51 today.

Transaction dispute details:

Transaction Date: 5th july

Transaction Amount: GBP 23.46 pounds (INR 1731.30)

Transaction Location: Dominos Pizza, Rotherham (UK)

I was never been to the location mentioned above.

I raised this issue with Axis Bank and got the response as below:

"We wish to inform you that, as per visa regulations disputed transaction is beyond timeframe to initiate any dispute with acquiring bank. Hence, we regret our inability to process your request for the said disputed transaction."

Please let me know the way to resolve this issue.

Thanks,

Bhaska