I am Rabindra Bhuyan and I hold a an account in the Central Bank, Darjeeling Branch. The account no is-1301900526.On the 3rd of June I had withdrawn Rs 3700 from an HDFC bank ATM situated at sector-37, Arun Vihar, Noida. Due to low some technical faults (power backup failure) in the ATM my transition was incomplete. Later i came to know that the amount was deducted from the account but i had not received any money. I logged a complaint in the HDFC bank branch at Noida but they did not accept the complain saying that its the responsibility of the central bank Darjeeling Branch. I logged a complain in the central bank Darjeeling branch, but they seemed irresponsible and they sent me again to the HDFC bank saying that its the procedure. When I made an in depth study about the procedure then I came 2 know that Central bank was suppose to make protocols to the HDFC bank Noida branch, and the money was suppose to be refunded within a week or else the Central Bank was to pay me a penalty on a per day basis. The bank seem unresponsive to this and i would seek forward for the consumer court to help me find a solution to this.
THANK YOU
email- [email protected]
Phone no-9958279614
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