Bank
Card

Date : 30/01

Dear Sir,

Re: ICICI Credit Card No.5176 xxxx xxxx 6103

Sir, I was holding above mentioned credit card since 2005 and was using the same by shopping it and was paying regularly as per statement generated by them. There was no issue till 5th December on that date my outstanding was nil (no due) according to their statement. But on that date I received one sms over my mobile no. 9879166027 that i have withdrawn Rs.17, 000/- from ATM. I was shocked to read this sms because at that time I was holding that card in my walet and i was working in my office. So, I went to nearby Sakar-I building where I used to give me cheque every month. I was asked to talk with customer care person. So I dial the number and start to talk with person (customer care) that fellow told me to give my credit card number and no sooner did i start to give my number at the same time I receive one more sms that I have withdrawn rs.3000/- from ATM. How can it possible? when i was giving my credit card holding it in my hand and receiving message that I have withdrawn thenafter i blocked my card and the matter went to dispute matter. They give me number SR88547809. They told me that bank will investigate the matter and report will come after 2/3 months and told me that i will have to pay minimum amount till investigation report may come. So, I pay minimum amt for 2 months. Then I ask for investigation report after 2 months. They told me that report has come in favour of the bank so i will have to pay the remaining full amount. When i ask for report they told me that they will post their report within few days. but till date i have not received any investigation report.

I know i have not withdrawn the amount and they failed to prove that i have withdrawn the amount. Now, they are torchering me to pay the amount.

So, you are requested to resolve the problem.

Thanking you and awaiting your favourable reply.

Yours faithfully,

ASGAJA