Bank Of India
Refusal To Give Change By Bank of India, Mumbai Main Branch

I was shocked when a Clerk at the Cash Counter of Bank of India, Mumbai Main Branch, M G Road, Mumbai, refused to give me small denomination notes in lieu of three five hundred rupee notes dispensed by ATM. The reason given was it was against the bank's rule and I should get the Manager's permission if I wanted change. Even after saying that I had two accounts with Bank of India, the clerk Kusum did not give change. Her companion clerk sitting at the other counter gave me fifty and hundred rupee notes for two five hundred rupee notes.. I told the Manager that I wanted to close all my accounts with Bank of India, if there was a rule not to give small denomination notes in exchange for money dispensed by ATM. The clerk was reprimanded for her behaviour.