Dear Sir,
Facts:
a) I am holding Barclay Banks Platinum VISA Card no 4339 5014 9352 7676.
b) For the month of July there was outstanding amount of Rs 203.57. Since I did not receive Bill, this payment was missed out.
c) barclays have levied Late payment fees, interest & Service Tax of Rs 510.56 on outsytanding amount of Rs 203.57
d) When I got the August months bill showing charges as mentioned in (c) above, I called up Barclays (Ms Fazila Sheikh) on 11th August to waive this penalty amount as the unpaid amount was very nominal and my track record for past payment was excellent. She said she didn't have the authority to reverse the charges. She would put up a request and Barclays would revert in 3-4 days time. The Request no 5230447 was alloted to me and she said that she has arranged a call back for same.
e) Pending decision on Penalty & other charges, I made the payment of o/s amount of Rs 204 on same day 11th august, receipt of which has been confirmed by Barclays via SMS.
f) On not receiving call in respect of waiver from Barclays, I wrote e-mail to [email protected] 2-3 days back but still there is no response from Barclays.
My Complaint is as under :
a) The levy of charges & interest exceeding the o/s amount is outrageous. On o/s of Rs 204 charges of Rs 510 is pure rip off.
b) I am a Platinum Customer with excellent payment track record always making timely & full payment, at times exceeding Rs 20000. This slip up was purely unintentional & too small a amount to default.
c) On explaining the matter to Customer care, the officer is not authorised to waive the amount. It seems the procedure though suiting Barclays, is not in line with their MNC competitors who reverse on the spot even in case of confessed delay by 2-3 days. Here they categorise me as Platinum Customer and still the waiting period is as good as a ordinary member. In fact there should be zero waiting period for such apparent minor amount.
d) The procedure seems to be taking too long period and not working. From 11th aug to 19th august there is no confirmation on status of waiver of said charges.
Regards,
Hitendra Mehta
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