Sub:- Cancellation of card No. 4339501900323024- Regarding.
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The aforesaid card has been issued to the undersigned in the month of November’2009 with a credit limit of Rs. 44000/-.
On 15.12.09 and 20.12.09 undersigned 1st time used the card and have made the transactions of Rs. 790/- and 310/- respectively. After completion of billing cycle no instruction/bill for payment of aforesaid transactions has been sent by your bank to the undersigned till April’2010. In this regard undersigned telephonically contacted to your customer care executive, where it has been gathered that an amount of Rs. 1515.63/- has been reflected in the statement of April’2010 as LPC. In this regard undersigned, vide reference No. 33002454 lodged a complaint regarding reversal of LPC and non receipt of statements. In reference to this complaint the customer care executive assured that a copy of duplicate statement in which the LPC has been waived off, will be reach to my home address with 04 to 05 days and advised to submit the left amount of Rs. 1100/- towards purchase.
In reference of above, undersigned made a payment of Rs. 1100/- which has been credited in your a/c on 12.04.10.
Despite of aforesaid assurance of your customer care executive neither any call nor any statement has been reached to the undersigned till 21.04.2010. In this regard on 22.04.10 undersigned again over telephone contacted to your customer care executive, who was again suggest to not to pay any amount and again lodged a complaint regarding reversal of LPC as well as non receipt of statement, and assured that after lodging the complaint the statement will reached to the address of undersigned and their respective will contacted to undersigned within 04 to 05 working days. On the suggestion of executive undersigned again lodged complaints bearing No. 3515587 and 3515597, but like my previous bad experiences neither any call nor any statement reached to the undersigned till 28.04.10.
On 29.04.10 undersigned received a copy of duplicate statement from the month of October’2009 to April’2010. On the scrutiny of the statement it is gathered that despite of aforesaid complaints and LPC charges has not been reversed by the bank.
In reference of above, on 11.05.10 undersigned one more time called to your customer care executive and on his suggestion again made a complaint bearing No. 3609503 but all in vein. Despite of assurance of your executive neither any call (regarding reversal of LPC) nor any statement has been reached to the undersigned till date.
Sir, this type of activity creates bed impression and spreads negativity between Bank and customers, which could be harmful to your bank images.
Contd….2…..
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At this stage two course of action is proposed:-
1. You are requested to look into the matter personally and reverse all the LPC and make me free from this mental harassment as well to use your card regularly.
Or
2. Kindly deactivate the services of aforesaid card with immediate effect keeping in view of poor and non-cooperation of your customer care executive service, under intimation to the undersigned. After receipt of the same I shall destroy the card at my own end.
I’m waiting for your favorable response please.
Encl:- As above.
(SANDEEP KUMAR)
C-10, East Arjun Nagar,
Shahdra, Delhi-110032
Card No. 4339501900323024
Phone No. 09312276840
09990689089
Email. [email protected]
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