Hello Team,
My name is Saravana from Bangalore, Mobile # 919945404226.Would like to express the following concern and hope this would sorted out as soon as possible.
This happened when i dialed Airtel Toll Free # 5432160 to check the options and i heard options like press 1 to subscribe for Airtel chat and 2 to logout from chat. I never opted any option and made sure that i don't press any key by mistake and disconnected the call. The same day I called Airtel customer service line and spoke to ABHIMANYU to check if any value added services are been active and he placed my call on hold and came back to me telling there is NO Value Added Services Active on my mobile. The next day when i got up i got a message stating 30RS is been deducted and there was another message by an unknown number asking if I would like to chat with them. I immediately called the Airtel complaint number 198 this time and spoke to VISHWANATH (not sure if this was his real name). And this person was extremely rude on call and was shouting at the top of his voice on the call and never allowed me to complete my sentence (requesting you to barge his call). It sounded to me as if Airtel the company he is representing is more concerned to save 30RS rather than listening to a live person query. Vishwanath said the moment any customer dials the toll free # 5432160 its understood that he/she are trying to subscribe themselves for chat. I said the reason why I dialed the number was not to subscribe myself but then to hear the options available as it was a toll free number. He started shouting again and said there is nothing they can do and if i wish I can unsubscribe myself from the chat. So I said I would do that but then how can I get my money back. And he said they can’t refund any money as I never seek their advice before dialing the toll free number.
And now the situation has turned worst… I keep getting message from some unknown number asking if I would like to chat with them and every time when I get these message I get charged for the same and now my total balance is showing in negative(-5.67INR) and I cannot make any call. I tried calling Airtel multiple times with no luck of speaking to a person who can listen to my query and can help me to get this sorted out and also to get refund on the money which is getting deducted for no mistake of mine. Hence requesting you guys the help me further.
From,
Saravana R
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