I would like to share a real incident, what I had experienced with Birla Sun life.
I am holding policy number 000053042 from last 9-10 years, so also holding flag of one of the oldest
Policy holder. Now let’s check out how your customer care behaves with an oldie. I had some urgent need of money, so as per process I filled the request to surrender the policy to encash money. I also did the same request to ICICI for their policy. After 7 days I got my money from ICICI but from your side got a rejection letter saying that my signature is not matching with the original signature that I had done on policy documents 10 years back. So I visited your branch and like a government department, when I asked an executive that why my fund value is not increasing as per committed terms, interestingly he advised me to buy new policy…I was also asked to buy 1 re revenue stamp from some 2-3 kilometers away from your office and this is not the end ……signature verification document from my bank. It seems like I am asking Birla to produce some loan for me. Now, I would like to have answers to my following queries –
1. Why my policy surrender value is still 1.5 Lac after paying 2 Lac in last 10 years?
2. Why I need to verify signature from my Bank, when I was physically available at your branch for verification?
3. Why I need to buy revenue stamp from my pocket and your office can’t keep a re stamp to help customers?
4. Your complete staff was not working in lunch time, a typical government office environment.
5. Your Front desk executive Urvashi Jain was primarily busy on phone with some relative and very rude with me
I now realize that I did a big mistake by buying Birla Policy and now also complaining to IRDA to look into the matter.
Thanks & Regards
Jitendra Mishra
Policy No. 000053042
Mobile 919796218305
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