Dear Sir,
I hold a ULIP insurance policy from Birla Sunlife Insurance (Policy Number 000961033). Due to a recent urgent financial need, I requested a termination and withdrawl of my policy from Birla Sunlife. The process required original document which was lost from my end. So I then requested for a duplicate document at the Kormangla, Bangalore Branch on 23th March and I was told that the duplicate document will be delivered in 15 working days. Almost 2 months have passed since then, and I have personally visited Kormangla office multiple times, called their head office dozens of times, but still have not received my documents. Every time I call them up, the person on phone is very rude and tells me it will be delivered in 5-10 more working days and never come up with an explanation why the delay.
I have also written periodic emails explaining my sensitive situation to higher management and the grievances contact mentioned on their website and have not received a single reply.
This is to request you to please acknowledge this complaint and take appropriate action as this episode has put me in an extreme financial position whereby I am not able to use my own savings for my urgent family need.
Thanking You
Yours faithfully
Prakash Gupta
Mobile : 09611495396
Address:
B602, Salarpuria Symphony
Hosur Main Road
Bangalore 560100
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