Dear Sir / Madam,
Thank you for writing to SBI Card.
This is an escalation ID, request you to mention complaint number received from Helpline/ Feedback ID: [email protected] in
all your correspondence to help us track your complaint for speedy redressal.
Incase you have not contacted Helpline or Feedback ID for your complaint, we would request you to contact them for resolution.
In case of unsatisfactory response, you may write to Services. [email protected] with complaint number
This is a system-generated response to acknowledge receipt of your e-mail. The Subject line contains the reference number
allotted to your e-mail. we request you not to change the subject line in future correspondence. We shall revert to you with in 5
working days.
In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for
resolution.
Assuring you of our best services at all times.
Warm Regards,
SBI Card Team
Now you can manage your account Online from Anywhere & at Anytime by logging on to our website www.sbicard.com and " creating your User ID and Password ". Post registration you will have immediate access to the following features:
- View and Print your Last 3 Monthly Account Statements
- View your Latest Transactions / 1 Year Payment History / Outstanding
- Track your Total Outstanding Due & Payment Due Date
- View Account Status - Available Credit & Cash Limit
- Locate Drop Box
- Reward point list
- Modes of Payment
- Benefit from the latest Online Offers... and much more.
Payment Options
You can now make payment (s) to us through 8 different ways.
· PayNet: - Click on pay net at www.sbicard.com to make your payment online from your bank account available with HDFC Bank, Citibank, Kotak Mahindra Bank, Axis bank PNB and IDBI bank
· Pay Cash: - Walk into 3500 Easy Bill Merchant Outlets & Pay in Cash (Available in selected cities only)
· SBI ATM: - Pay at over 8000 SBI ATM with your SBI ATM / Debit Card.
· Online SBI: - Simply log on to www.onlinesbi.com to pay your bills directly from your SBI Bank Account.
· Electronic Drop Box: - Please make cheque payable to your “SBI Card Number xxxx” (16 digit SBI Card number) & get on instant receipt. (Available in Bangalore City only Outstation cheques not accepted.)
· VISA Money Transfer: - Use VISA Money Transfer funds to pay your SBI Card bill. (Available for VISA cardholder only)
· Electronic Clearing System: - Authorize us to debit on account (Saving /Current) of any bank by filling an ECS Form. (Available in DELHI, MUMBAI, BANGALORE, HYDERABAD AND KOLKATA only)
· SBI Card Drop Box: Please make cheque / Drop payable to your “SBI Card Number xxxx”(16 digit SBI Card Number) Outstation cheques not accepted.
&--Original Message&--
From: Santosh Sonekar [[email protected]]
Sent: Saturday, Jul 23 6:54PM
To: SBI Services [[email protected]]; [email protected] [[email protected]]
Cc: [email protected] [[email protected]]
Subject: RE: Compalin for Threating Calls from sbi card side.
Hi,
I am still waiting for your proper feedback so that i can take necessary action about this matter.
Thanks
Santosh
23 july
& On Thu, 21/7, SBI Services wrote:
From: SBI Services
Subject: RE:'CaseID=005-119-362' Compalin for Threating Calls from sbi card side.
To: "Santosh Sonekar"
Date: Thursday, 21 July, 6:14 PM
Dear Sir / Madam,
Thank you for writing to SBI Card.
This is an escalation ID, request you to mention complaint number received from Helpline/ Feedback ID: [email protected] in
all your correspondence to help us track your complaint for speedy redressal.
Incase you have not contacted Helpline or Feedback ID for your complaint, we would request you to contact them for resolution.
In case of unsatisfactory response, you may write to Services. [email protected] with complaint number
This is a system-generated response to acknowledge receipt of your e-mail. The Subject line contains the reference number
allotted to your e-mail. we request you not to change the subject line in future correspondence. We shall revert to you with in 5
working days.
In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for
resolution.
Assuring you of our best services at all times.
Warm Regards,
SBI Card Team
Now you can manage your account Online from Anywhere & at Anytime by logging on to our website www.sbicard.com and " creating your User ID and Password ". Post registration you will have immediate access to the following features:
- View and Print your Last 3 Monthly Account Statements
- View your Latest Transactions / 1 Year Payment History / Outstanding
- Track your Total Outstanding Due & Payment Due Date
- View Account Status - Available Credit & Cash Limit
- Locate Drop Box
- Reward point list
- Modes of Payment
- Benefit from the latest Online Offers... and much more.
Payment Options
You can now make payment (s) to us through 8 different ways.
· PayNet: - Click on pay net at www.sbicard.com to make your payment online from your bank account available with HDFC Bank, Citibank, Kotak Mahindra Bank, Axis bank PNB and IDBI bank
· Pay Cash: - Walk into 3500 Easy Bill Merchant Outlets & Pay in Cash (Available in selected cities only)
· SBI ATM: - Pay at over 8000 SBI ATM with your SBI ATM / Debit Card.
· Online SBI: - Simply log on to www.onlinesbi.com to pay your bills directly from your SBI Bank Account.
· Electronic Drop Box: - Please make cheque payable to your “SBI Card Number xxxx” (16 digit SBI Card number) & get on instant receipt. (Available in Bangalore City only Outstation cheques not accepted.)
· VISA Money Transfer: - Use VISA Money Transfer funds to pay your SBI Card bill. (Available for VISA cardholder only)
· Electronic Clearing System: - Authorize us to debit on account (Saving /Current) of any bank by filling an ECS Form. (Available in DELHI, MUMBAI, BANGALORE, HYDERABAD AND KOLKATA only)
· SBI Card Drop Box: Please make cheque / Drop payable to your “SBI Card Number xxxx”(16 digit SBI Card Number) Outstation cheques not accepted.
&--Original Message&--
From: Santosh Sonekar [[email protected]]
Sent: Thursday, Jul 21 10:34PM
To: [email protected] [[email protected]]; [email protected] [[email protected]]
Cc: [email protected] [[email protected]]
Subject: Compalin for Threating Calls from sbi card side.
Dear Sir/mam,
My self Santosh, and i had a credit card of sbi bank.i was regular user of sbi card.few years ago some froud happend on my card, after this froud case when i got my statement then i surprised to saw my bill.after that i made a call to sbi card customer care and told all my story then they assured me that all charges would be reversed if your case is true.after 1 year i got a call from sbi side that there are some outstanding due on my card then i told my all story then again they assured me that they will update all my story and as soon as possible this matter would be resolved.
after 2 year in the month of june again i got a call of Mr jeetendra Singh from sbi card side at that time they told my that total outstanding of my account was 118457 after listing this thing i got surprised that how it could be possible.when i complained in 3 or more times in sbi card then how it could be possible.
again i told all story to mr jeetendra singh but he was not ready to listen any thing.then he starts argument with me.but i was ready to pay minimum amount to settel this card bcoz due to this card in future i am not able to take loan from any bank.here i never used this card but again i was ready to close this matter to improve my cibil ranking.
but mr jeetendra singh was not ready to listen any thing.according to him i have topay all outstanding to close this matter or to improve my cibil rating.but i denied the same.here i am ready to pay maximum 10000 to close this matter.but according to jeetendra singh i have to pay all outstanding.
After two or three days again i got a call from RBI LEAGLE DEPARTMENT by the name of Mr Amit Tyagi (8802019040), according to him within 24 hour i have to pay all outstanding other wise i have to go in jail with all my family members.
the main reason to sending this mail that RBI cann't interfare in credit cards recovery caess.one thing more that i never forget the voice of mr jeetendra singh, the voice of mr jeetendra sing and Mr Amit Tyagi was similar.here again i denied for the same payment bcoz this amount was not used by me then how i was liable to pay this amount.
then mr amit tyagi was starts to harresh me.i have all recordings of the all conversation which was happens through mr amit tyagi's number in my mobile.
they abused me very badly, according to mr tyagi (jeetrendra) if i would not pay this amount within 24 hour then he will send police in my residence.
when i investigated this matter then i got to know that it could not be possible that RBI can send police for credit card recovery.
Here i am ready to settel this matter if you are ready to take 10000.but one thing more that i am also going to lodge a complain in consumer forum and banking ombusdman for this case that how mr jeetendra dare to call me by the name of RBI.
My card no is-0005264685314558501.
i am also going to lodge a F.I.R in police against mr jeetendra/mr amit tyagi.
Now finally i want proper feedback from your side so that i can resolve this matter as soon as possible.
Thanks,
Santosh
21 july
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