I am another person who got a very bad experience from this SBI people. I have taken SBI credit card 1 year ago and I have used this card hardly 3 or 4 times. But in September I got a huge bill of 28, 000/-. When I checked the bill, I found that it was for some air tickets (King fisher and AirDeccan) booked by some fraud people, using my credit card number. I don't know how this happened. I haven't given my credit card details to anyone. It was completely a fraudulent transaction!!!
I was really shocked by seeing this and I called SBI customer care and I blocked my account. And told them the entire story. And I filed a dispute against my card misuse. But their response was truly cheating. Every day I used to get calls 5/6 times for the bill payment. I was fed up with this calls and filed disputes again for my card misuse (more than 10 complaints I have given for this.) I was really frustrated and fedup over this.
One day when I called up customer care, they told that "All the disputes are closed in favor of me". I believed them and I told them to send the hard copy of that. But I didn't receive any. Next time when I called them, they replied that "Sorry sir, all the disputes filed are closed against me". (Just the opposite what they told us before). So I have to pay the amount.
The same scenario repeated 2-3 times. I am not getting how these people are telling contrast things during every call... Last day I told them to cancel my card. Anyway I am not planning to pay for that...
More than money, people will value peace and mental relief. These people will spoil that very well. Even though its NOT at all our mistake.
Now I believe the biggest mistake that I have done in my entire life is - "I have taken that SBI credit card". And also I believe these SBI customer care is only for asking money and they are not ready to do any help for customers.
If anyone reading this, can suggest a solution on How to get justice in this matter, PLEASE help me out!!!
Regards.
0 comments