Please find details of the complaint sent to the Citi Bank CCO:
Pramit/ Sandeep,
I am Head of Operations in Kellogg India, which is also an American Company like yours. I am a BTech. from I.I.T Delhi and an MBA from ISB Hyderabad. On 25th May afternoon from around 12:15 pm I started getting calls on my board line, then on my direct line and then on my mobile number. These calls were made from following Delhi number: 01145613432, 433, 434 and 435, by Ajay Jain and Vipul. They told me that there is an outstanding of 7 Lacs on my Citi Card No: 4568 2288 0337 5008. I have discontinued using this card since when I had relocated to Dubai. I had offered them if they give me the details I will pay up whatever is required to be paid. But they asked me that I have to pay up immediately an amount of INR 60K, which they reduce to 40K later. Even after my repeatedly telling them they did not provide me with any details. And threatened me that if I don’t agree to pay up immediately they will call up my HR head, Directors and other colleague to tarnish my reputation. They seem to know all my details including my previous jobs; I am concerned this information can be used for other criminal activities. I had received more than 150 calls in a period of 4 hrs from them. It was not possible for me to do any work in the office, hence I was forced to go out and pay up the amount in cash at TCS e-Serve Ltd. in Andheri. I was called every 5 minutes even when I was driving from my office to the TCS office. Since I was able to withdraw only 25K from my ATM, they agreed to take payment of 25.7K and balance to be paid next day. I am not sure how this is possible in a reputed banking system; it was like I was dealing with a set of terrorist and not a bank. It was one of the most horrific experiences of my life. Even after I had agreed to pay up the genuine amount, I was treated like a criminal and not even given a day’s time to look into the details and make the required payment.
I am determined to take up the matter with the required governing bodies in the Indian banking sector and consumer forums, so that others can be saved from this kind of harassment. I am attaching the copies of the receipt and the letter that was given to me post depositing the cash.
Even after a day of the incident I am not able to come out of the trauma, I was made to undergo. I have also cancelled the Citi Bank credit card (Card No: 5546 3706 8214 7019) that I was presently holding post the incident. Request you to kindly put some one to look into my case at the earliest. I wanted to bring it up to you, so that you can set systems in place, as stipulated by law of the country.
Best Regards,
Projesh Kundu
Manager Operations,
Kellogg India Pvt. Ltd.
Ph: 9199205 28433
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