Dear Sir
TO WHOM SO EVER IT MAY CONCERN
LAST AND FINAL LETTER IN UNDERSTANDING AND ACCEPTANCE BY YOU Final WITH IMMEDIATE EFFECT.
TO,
ALL
Imran Sathi
Office of Head Customer Service
ICICI Bank Limited
Re: 'ICICICARE=037-941-490' level3complaint/ Credit Card
Surender Thamishetty
Customer Service Officer
ICICI Bank Limited
Sangeetha Rachintala
Customer Service Manager
ICICI Bank Limited
Jack Solomon
Customer Service Officer
ICICI Bank Limited
AND ANURADHA.NODAL OFFICER DEPT.
Anuradha M
Office of Head Service Quality
AND OTHERS
consumer forum and complaint India
LAST AND FINAL LETTER FROM THIS TIRED OLD MAN A SENOR CITIZEN LAST REQUEST.
Very sad that you are not Reversing or reverting all your charges. WE HOPE IT WILL BE DONE WITH IMMEDIATE EFFECT ON RECEIPT OF THIS LETTER AND YOU WILL SURELY DO THE NEEDFUL AND THIS MY LAST LETTER AND WONT EXPECT ANY RESPONSE OR FAVOR OR ANY CHANGE IN MY THOUGHT WHATSOEVER FROM MY SIDE FOR SURE AND THIS WILL BE ASSUMED AS A ACCEPTANCE FROM YOU, FROM THIS 63 YEARS OLD NOT EARNING MAN A SENIOR CITIZEN OF THE REPUBLIC OF INDIA
ALSO We are not receiving your statement and so amount is regularly paid after due date as you can see our records for payments in cash as the statements are NOT received as per the rule of statement with in the due date So charges are invalid. SEND ME STATEMENTS FROM THE INCORPORATION OF CREDIT CARD TILL DATE SO THAT WE CAN VIEW AND IDENTIFY AND MINUS ALL WHATEVER CHARGES FINANCE CHARGES YOU HAVE INCURRED ON MY BALANCE AND ALL MISS. CHARGES EXPENSES WONT BE PAID BY US FOR SURE AND ARE UNACCEPTABLE IN ANY FORM ONLY CREDIT BALANCE OF USED AMOUNT MINUS THE MINIMUM AS WELL AS WHOLE MONEY PAID WILL BE PAID.
WE GOT A RESPONSE FROM YOUR TEAM TO SETTLE THE ACCOUNT FULL AND FINAL AT RS. 20K AND NO CALLS HARASSING US AS WELL, AS LETTERS WILL BE POSTED TO YOU THIS WAS THEIR PROMISES FROM COLLECTION DEPT. AND LEFT US FOR TO MAKE OUR DECISION AND THEY WERE EXPECTED TO COME WITH WRITTEN ON AN LEGAL AGREEMENT LETTER MUTUAL BENEFITING BOTH PARTIES AND CLEARLY REMOVING NAME FROM CIBIL AS WELL AND WAIVING CLEARING ALL CHARGES AND FINANCE CHARGES PUT ON OUR ACCOUNT WITH IMMEDIATE EFFECT AND AS SETTLEMENT FULL AND FINAL WITH IMMEDIATE PLEASE CONFIRM YOUR RESPONSE ON THIS UPDATE AND WERE ASKING CASH FOR THE SAME and here we hear a different response from
Anuradha M
Office of Head Service Quality
so make up your mind to one and now we don't trust any department and when we shall pay full and final IE., only the money we spent excluding not included all your exorbitant charges and finance incurred upon us without our consent and cost of our balance increased from mere Rs 1900/- to the current outstanding is not acceptable to us and it will be waived off immediately on receipt of this letter/s.
We hope you would meet the above explanation with understanding and acceptance.
So late payments charges are invalid and your Interest charges are NOT acceptable in this case scenario All the Charges has to be waived actually with immediate effect and we regret writing this being the most respected and our credibility is clear and sound see for your self our efforts in paying your only the money that your credit card paid for us ie., only the principal amount of the expenses and WE KEEP FAITH AND WE ALSO PAID REGULARLY WITH OUT STATEMENTS ANY MONEY YOUR COLLECTION BOY GAVE US, AND NOW AFTER SUCH ALONG RELATIONSHIP AND SUCH AN OLD NON EARNING CUSTOMER AT AN AGE 63 YEARS PLUS, WE STILL FAIL TO UNDERSTAND OUR REQUEST NOT DEALT PROPERLY EVEN BY NODAL OFFICER DEPARTMENT AND WORKING CUSTOMER CARE WHICH ARE POOR IN THEIR RESPONSES OF WHAT IS OUR DEMANDS AND THEY DON'T MEET THE SAME.
The finance charges service taxes interest collection fees are unacceptable to us and also we have clearly complaint for the same the moment we came to know about these charges being levied every month and recurring INTEREST LATE PAYMENT CHARGES AND COLLECTION FEES AND OTHER HIDDEN SHOWN CHARGES CHARGED WITHOUT OUR CONSENT AND PERMISSION and your stubbornness on not reverting or taking back all these charges resulted in we stopping all services and ending our relationship with your company credit card and the attitude and stubbornness and way of speaking by your customer care has been already reported to you AND OTHER FORUM AND RESPECTED PANELS LOOKING AT THE RESPONSES AND WORKING IN THIS CREDIT CARD COMPANY, always time to time and we the customers who have long relationship with you face the music and have to pay the price for your habits and poor bad customer care department will be levied.
WE REGRET TO WRITE AS WE WANT TO SOLVE THE MATTER BY PAYING ONLY WHAT YOU DESERVE THAT IS THE MONEY YOU BLOCKED FOR ONLY THE EXPENSES AND ONCE AGAIN WE CAN ONLY DO ONE THING AND WILL KEEP ON DOING THE SAME AND STICK TO REQUEST FOR AN IMMEDIATE WAIVED OFF ALL CHARGES IMMEDIATELY AND WITH IMMEDIATE EFFECT ON RECEIPT OF OF OUR LETTER/S AND SEND YOUR FULL STATEMENT FROM INCORPORATION START OF THIS CREDIT CARD SO THAT WE CAN POINT OUT ONLY WHAT WE HAVE TO PAY THAT IS THE MONEY YOU HAVE BLOCKED FOR US FOR THAT PARTICULAR MONTH AND WITHOUT ANY EXTRA CHARGES WHAT SO EVER WITH AND ONLY AFTER MINUS SING THE REGULAR PAYMENTS YOU RECEIVED AND WE PAID BLIND FOLDED WITHOUT STATEMENTS EACH MONTH BY TRUSTING THAT OUR PAYMENTS ARE RECEIVED BY YOU ON TIME EACH TIME YOUR MAN CAME HERE TO COLLECT IT AND ALSO WHEN WE CAME TO KNOW ABOUT OUR PRINCIPAL CHARGES GOING FROM 1900/- TO THE CURRENT AMOUNT IS SHOCKING AND COMPLETELY NOT ACCEPTABLE TO US OR ANY CONSUMER ON CONSUMER FORUM AND COMPLAINT INDIA FORUM.
YOURS TRULY,
Your still unsatisfied Long relationship holding,
but not presently your credit card customer
-complaint consumer forum
India
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