I would like to lodge a serious complaint regarding the constant harassment being caused by citibank credit card collection centre agents. They Dont only call me but they are continuosly calling my friends, friends parents and other colleagues as well. Due to certain health complications and due to completely being jobles for over a 8 months or so, I had defaulted on credit card payment, later on the payment was made and Inspite of telling them that the amount due has been deposited and the name of the bank whose check has been put in along with the amount, along with a clear order to cancel my card I’m being called again and again on my mobile asking me to inform them which area the check has been deposited.
This is rather strange as I fail to understand why should vbe my friends and their family are being approached and being discussed about my Financial standings. the senseless staff at the collection centre is unable to comprehend the situation.
As I have already paid interest and that to 3.5% which is bloody lot why am I being chased like this, if this is not stopped immediately I will put a legal notice for harassment.
I would urge a responsible person at the bank who might be having some sense of individual personality please go through the recorded conversations of my logged calls. I fail to understand why citibank does not pursue any other mode to follow up on late payments, like e-mail, postal reminder etc… or a combination of all, so that this level of irritation can be avoided. I can guarantee you this was the second time I’m throwing your Citibank card, had done so earlier several years back due to similar problem, but I guess I had forgotten with time but now I can promise I will never ever opt for it again.
Thank you very much for all the anger you have unnecessary caused me and thank you for making me cancle the credit card….. you have done great service to your bank and banking ethics…… which are fast becoming history, no wonder all banks like yourself are begging and surviving on public funding.
Nishit
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