My wife brought few goods from Shopper's stop citibank credit card in the Shopper Stop Mumbai. As we have policy not to pay credit card bills without printed copy, we called within one month to send printed copy, otherwise we won't pay.
We kept requesting for four months, and everytime we call they say bill has been despatched. When we call for the details of the person who received the courier, the operator ends the call with saying we will revert with details. During this period we received lot of threatning calls and some bad vulgar mouthed collecting agents.
After 4-5 months we received the bill and the compounded interest was adding upto by almost 20% of the bill. After talking to so many people, we were told to pay principal amount and the other part will be reversed.
In fact, this was never reversed.
In another 2-3 years the unpaid interest has compounded to twice of my principal amount. We received lot of threatning calls in odd hours to harass us. But I resisted and ready to fight because, nowhere I was at fault. The way the Citibank payment and interest compounding system is pure looting method to rob till underwears, for innocent / unaware people.
Later, the authorised collecting agency, was ready to compromise all their sins by begging 250/- from me. I told the agent to come with receipt and take money. The person didn't turn up when I was at home and my wife has paid 250/- cash and never asked for receipt. This type we committed blunder in trust.
After two months, we again started receiving threatning and harassing calls. I was arguing that it was settled, but the guys asked for the receipt number, which we didn't take when we paid. Now I realised that this Citibank's credit card and collection system is a well managed fraud to loot / harass innocent people. The collection agents are untrustworthy. I became too aggressive to pay now.
After many times playing tough with the agents and negotiating with Citibank officers I settled for another 250/- in cheque with a citibank receipt saying it is paid full and final.
After a month or so, again I started receiving call saying the credit card is not settled and the Citibank receipt. When I used to ask for clarification on 250/- cheque being deposited in Citibank and reflecting in the statements, the guys used to just hang up.
Now, after 3-4 years I am still getting credit card bill, which is 5 to 6 times my principle amount, even after paying my principle well in time. The 250/- paid for settlement was adjusted against the outstanding.
But thank God, the full and final paid receipt has scared many agents and Citibank officers. Please don't trust any agent and Citibank officers.
Once I had serious talk with a call from Citibank officer and she said the receipt is bogus. I challenged her to give in writing. But she promptly reverted saying your amount is not settled because you should have a letter from bank saying the account is settled. Again something new to harass, loot, ... common man.
After lots of to and fro arguments, but without paying any money, it was agreed that my account is settled. I was so much relieved. But the next month after that I started receiving bill which was revised to almost 2 times the principal amount, which might have been multiplied to 3-4 times. (I stopped looking to these bills)
Now I get call from Bank officers about my payment, I spend 15 minutes explaining all history, they listen to me and they end up saying sir now payment is settled but what about taking name out of bad credit. This will cost 1500/- Oh my God, what kind of punishment we are getting for somebody's sin.
Still as of today, Citibank is compounding the bill amount month after month even after the bank offiicer from Chennai has agrred that account is settled.
In addition, they beg 1500/- to take name out of bad credit list, with no fault of ours. Sometimes I get so mad to tell world, but I stop because the words I may use at that may ban my message.
Now it is to readers to judge what is right and what is not, assuming we are common man, to whom credit card was issued by Shopper's Stop by forcibly taking signature of innocent citizen. Why all these harassment and abuses for none of our mistake?
I APPRECIATE FEEDBACK ON THIS SITE FROM PEOPLE WHO WERE HARASSED LIKE THIS. (Ooph, my fingers are tired of writing this and mind is tired to run over this)
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