Dear Sir/Madam
I subscribed to Citibank Jet Airways Platinum card paying very high (Rs 3000) subscription. The agent told me that they give 4000 JP Miles for this subscription and that this card entitles me lounge access at all the airports.
Recently, I was flying from India (Mumbai) to US and wanted to access the Clipper Lounge at the Sahar Intl airport. I was denied access and was told different stories/reason by different lounge operators. Receptionist told me that the lounge has recently changed the policy to not allow Master card members during rush hours (note that the flight time was past midnight). The reason I was given was that during rush times the lounge is kept reserved for premier class passengers. I called up the platinum card member services, they said there was no such policy change and I am entitled for lounge.
I escalated the matter with lounge and this time and spoke with Mr. Amitabh Dike who is F&B executive. He told me that they are unable to meet my request, because the lounge was full. It was a complete lie because in front of me, they continued to entertain, foreigners (especially white/Europeans). This was a clear case of discrimination to Indian passenger although I was a legitimate passenger.
I would like to file this consumer complaint against:
1) The Oberoi Airport Services who runs the clipper lounge and its team leader (Mr. Mukesh Devlekar and Amitabh Dike) for falsifying the status of availability of the lounge and and discriminating access on the basis of color and race.
2) I would also like to file a complaint against Citibank Mastercard who makes false promises for getting business from consumers. They are conning the consumers with high annual subscription fees for the card by alluring with the benefits which they do not meet. They have not fulfilled any promise they made including access to the lounge and crediting miles for subscription.
You can refer my case and complaint from the records of Citibank Jet Airways Platnum card help desk and its help desk officer mr. Omprakash with a complaint number 020620100053383774. The help desk number is 020-66034332.
The Oberoi Airport Services contact numbers are: 02232526298.
My contact numbers in India are: 9923334339 and 020-66205212.
Sincerely
Parag Kulkarni
email: [email protected]
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