Dear Sir, I was having Indian Oil Citibank Credit Card **** **** **** 9757 . This was used fraudly by TATA AIG representative on 15th May amounting Rs 35950. I got a alert when my bank authorised this. I immediately called the Citibank and informed it to be fraud transaction. In turn I also informed about same to TATA AIG. TATA AIG did not acknowedge it for 1 week than finally did they responded that they would investigate and revert. Mean while citibank asked me to also fill up CDF to do the investigation which I handed over on 19th May to there representative. How ever inspite of doing that citibank billed the same on 23rd May when bill was generated. On creating hue and cry they finally said I have been given temporary credit. On other had I got a call from local Gaziabad office that the policy is in same name as yours as well as the DOB but the address and mother name was not same as mine. They told me that policy is in freelook and please cancel it and we can get the money reversed. How ever refused as the transaction was not done by me and it was a forged transaction stealing my credit card details. TATA AIG responeded only once after that saying they need my PAN card copy to match and investigate which I again refused. They finally stopped responding.
On other hand Citibank has been behaving hand in glove with TATA AIG. They kept on lingering saying there investigation team is yet to revert. Finally after 3 months they gave me a copy of credit card authorisation form shared by TATA AIG and citibank said TATA AIG has confirmed the transaction is valid. After looking at authorisation form I could make out that my signatures were forged. I questioned citibank on following 1) My forged Signature- Has it been matched by Citibank with my records. 2) I am not the benificiary of the said policy. Have they checked with TATA AIG on validating benificiary of the policy? On lot of arguement again citibank asked me to fill another CDF to carry the investigation. Again they lingered for 2 months and came back to me with same answer. Post that I again shouted at them. Than Citibank said they are not getting straight answer from TATA AIG. and will have to do the investigation again. They again asked for CDF and the investigation went on. When I again shouted at Citibank they said they would finally revert by 28th Jan. I did not get a call or communication from them. I had to call them on 8th Feb. The said telecaller sonia and deepak from citibank said that my temporary credit is converted to permanent but when i asked why I have not got any communication they said investigation is still on... This is a hand in glove between CITIBANK and TATA AIG. For Citibank TATA AIG is more important than customer due to obvious reasons. Its been 8 months since investigation is done by Citibank team... but its all tactis to delay and make me fed up and forget... I have gone through mental trauma as well as opportunity cost of my time and additionally the huge mobile expenses chasing them. This has lead to stress in my life.
0 comments