Dear Sir/Madam,
I would like to file a case against Citi Financial company for harassing the pending outstanding Ref no: 13354403. I received a call from citi financial that that they can give me loan on the interest rate of 12%, wherein caller is calling on the behalf of citi financial but he said he is calling for citi financial and provide me loan on the 12% interest rate. I was shocked that how can citi financial provide loan on interest rate of 12%. I tried to cross check it and they called me in nehru place where we come to know that they are calling on behalf of citi financial (Agency: SPARSH-D, DSA: DS249546). After that I denied to take the loan but caller insisted that he is not meeting the target and lot’s of word he use. I agree and move to pusp vihar office where loan officer denied to provide the loan on 12% rate of interest. When we told them that we have a recording of conversation for providing loan on the rate of interest 12% then they offered me 79, 000.00 for 48 months. I have to pay Rs : 2500/- which is regularly deducting from my salary account, but after that my salary account was changed 3 times ICICI to HDFC again ICICI. I spoke with Citi Financial officer in pusp vihar and told them insist of again moving to ICICI I will paid it from PNB account. They provide me electronic slip which I have to signed up from PNB, I spoke with PNB Manager (Sarita Vihar), they said he will not signed the electronic slip, he told me ask Citi Financial to contact him directly. For this I have to take more than a week leave but no result came. I have logged a complaint in Citi Financial customer care for such scenario but they did not have any solution. With this I paid 3 times cash amount with late fee. I also told them to give me the date, I will submit my cash directly at citi financial office but they denied to go with this process. I stop my dues, why I need to pay fine wherein I did make any fault from my side? Till now I did not get any solutions from Citi Financial. I am continuously receiving a call from Citi Financial they harass me using abusive language “jantar matar mai ja ke chillo – loktantra loktantra” which I have a recording, even I have a lot’s of recording with citi financial executive.
I really upset with such kind of customer service is providing my citi financial. I want to how to get the solutions, I’m getting continuous call from citi financial for outstanding, instead of solving the query they are harassing my. I did not come for a loan, they beg me to take the loan. I come to know from lot’s of site & colleague might be my name is submitted in defaulter list (CIBIL). Whenever I ask them for defaulter they did not have any answer instead of saying to clear the outstanding and my name did not reflect in defaulter list. How can I trust on them???
I have experienced with IDEA connection, I have taken post paid connection 9990104140, when I ask them to tell me how to pay online but idea customer care did not reply, I receive a fake call from idea that they are sending executive for collection of amount after 3 months executive visited and he took the amount and said that no will be activate within 24 Hrs. when it’s not done I spoke with IDEA caller and he said again I have to submit the all details and withing 2-3 days I am receiving the sms for same number is free, If I would like to take??
How could I trust on company? I am continuously receiving a call with different executive, In the beginning I have spoke with different executive for 1-2 Hrs with whole scenario. If they are not updating the data is it consumer / customer fault to speak with each executive for 1-2 hrs every day. I am also working in company as employee no such company allow to speak 1-2 Hrs for personal matter / grant a leave. I already visited number of times in Citi Financial Office Push Vihar, now I want a lawyer/justice in such scenario. If as a customer I am suffering might be lot’s of customer is facing this issue. So I ask them to file a case and I will submit my dues, it will help me for removing my name from defaulter list if it’s submitted by them.
Thanks & Regards,
Chandra Mohan
9899781344
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