Subject :- Standard Chartered Bank Credit Card 4129 0348 9016 4947 . Fleecing customers by telephonic CREDIT CARD allotment.
Reference :- CREDIT cards 5546 2329 0763 9883, 93565008 2746 1260, 4129 0586 8811 5761, 4196 0749 1720 9091
Respected Sir,
I Dr. Gurkirat Singh Bajwa MBBS, MD, OPHTHALMOLOGY, R/O 220-A, Sarabha Nagar, Ludhiana 141001 was owner of the very first credit card no 4129 0348 9016 4947 valid till October. Before its expiry date all other credit cards were issued to me telephonically and with an assurance that no annual charges will be levied on any of these cards. But to the contrary the charges were accrued and partially were got reversed through the various calls to executives in customer care service.
In this a goof-up for the payment due to the charges thus accrued I decided to cancel all my credit cards with SCB. On 05.03.2008 at 3.20 PM request was put in through their executive Mr Parikh.
The CC statement of 16.03 2008 had a balance of Rs 4574.36 to be paid on CC ………….5761, Rs 744.32 on …………..9091 & a positive balance of Rs 1647.13 0n CC …….9883. (While no transaction was done on the last two credit cards).
On 10.04.2008 at 2.40 PM Mr Tushal in custom care informed me that I have a positive balance in CC ………9883.
On 26.06.2008 Mr Mukesh Rawat from SCB (pick up / collection boy) came to me for the due payment, though it included annual charges to which SCB executive assured me not to charge.
On 20.10.2008 SCB through some Mr Vikram Singh in Delhi Court (Mobile no 09990263013) called ma at 12 53 PM and threatened to initiate legal action in case payment due to SCB is not made.
On 01.11 2008 Ms Nandini in customer care assured me to send some SCB representative for the account settlement. So on 17.01.2009 vide SCB letter no LUR170109001 a cash payment of Rs 2700 / was made.
In August I came to know that SCB has forwarded my name to CIBIL For which I contacted the below given executives
Mr Anand 14.08.2009 3.45 PM
Ms Priya 05.09.2009 9.44.AM
Ms Naznee 08.10.2009 2.55 PM
Ms Janaki 08.09.2009 3.02 PM
Mr Nitish 08.09.2009 9.52 PM
Mr Mahesh 15.10.2009 3.56.PM
Mr Manish 10.11.2009 3.15 PM
Ms Rehana 18.02.2010 5.07 PM
Ms Archana 23.02.2010 3.33 PM
On 12th November I was made to pay Rs 6744/ by SCB to clear my name from CIBIL. Vide receipt no LU001C103777 (Book no 38277)
On 19 th November I got SCB bank letter that there is no outstanding dues an my name will be removed fron CIBIL with in 45 days.
Till date SCB has not done the needful.
I hereby request you to please enquire from SCB
1) There was a promise of not charging annual charges, but why these were credited to my account
2) Why they charged me for the unused Credit cards ……….9883, &………….5761.
3) Once settlement was done then why was I made to pay the second payment of Rs 6744/
4) Why my name was forwarded to CIBIL.
5) Why customers are threatened to pay the disputed amount, through some hired agencies
6) Why SCB did not send me the letter that my name has been removed from CIBIL which was promised by them (within 45 days)
7) Why they should not reimburse the money which I was made to understand was INTEREST. Though the cards were cancelled on march.
Thanking you
sincerely yours date: 22-07
Dr. Gurkirat singh bajwa
MBBS, MD
OPHTHALMOLOGY
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