Dear Sir /Madam
I facing a problem with abn amoro company regarding payment dispute from last 2 yrs.
short summary of case:
Name: kumar varun
card no ; credit card no 5239 5043 2018 1749 ABN
i am using this card since august from first bill one thousand amount excess is coming in bill. after complaining in costumer service they wave off same excess amount from bill. same exercise is go throw till January. in January complaint they promise that mistake is not forward in further. but the same amount one thousand is coming in bill . i am paying less one thousand in every month from January. they start putting finance charges on it, second they charge me a royal privilege card RS 4500 .00 . i complaint about the same that i not accepted same card facilities. after few month conversations with abn customer service they wave off same amount.but they recycle all charges and put finance charges on card amount. some fake promise is done by customer service from them they tell me to pay Rs 802 as case closed amount. in October. and they call me in June and ask for rs 400 as left some charges on you . if you pay same all case is closed.
After lots of complaint i am not getting any solution from abn amro bank. i submitted all corresponding with bills by hand in canught place office on 7 th flour with concern person who is taking care off my case . he promise to get back to me on same . (i said to concern person that i am ready to pay actual amount what i used.)
but no reply is coming from them.
i request you to help me in this case.
Following trail mails is attached.
regards
Varun
Applied Service
mob: 91 9999 02 39 31
trail mail attahed:
&-- Forwarded by varun kumar/DEL/DAIPL on 01/19 02:20 PM &--
[email protected]
Sent by: [email protected]
08/31 01:33 PM
To
[email protected]
cc
Subject
Re: Fw: credit card complaint.(00210929728)
Dear Mr. Varun,
We refer to your email dated August 25.
We regret that you have had reasons to be dissatisfied with your recent interaction with the Bank.
We regret that we will not be able to reverse the late fee and finance charges levied on your card account.
We request you to make the payment as per the statement to avoid further accrual of charges on your card.
You may also quote the reference number 00212010261, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Meenakshi Rawat
Client Response Unit
****************
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You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
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[email protected]
08/25 02:20 PM
To: [email protected], [email protected]
cc:
Subject: Fw: credit card complaint.(00210929728)
sir
please refer to my last mail.
as in december bill amount is Rs 1772. i call ur call center from aug 08 to November 08 for wave off my charges. u always wave off for not repeating the same i talk to ur representative miss komal in jan . the mutual understanding is that she wave off and send me new bill for correct amount .(please go for recording.)
the problem is not repeated for next month.
if u want to check pls check how many times i call for same thing to ur call center for same.
u people always send a mail any simply ask for money ..
i want clarification on that.
pls reply u only . not by other . i dnt want to explain again and again the same thing.
regards
Varun
mob: 91 9999 02 39 31
&-- Forwarded by varun kumar/DEL/DAIPL on 08/25 02:13 PM &-- [email protected]
Sent by: [email protected]
08/25 12:27 PM
To
[email protected]
cc
Subject
Re: Fw: credit card complaint.
Dear Mr. Varun
We refer to your email dated August 21.
We would like to confirm that we have reversed Royal Privilege fee of Rs. 4500.00 (Under the heading Platinum Club Fee) along with associated service tax.
The credit of the same will be reflecting in your next card statement.
We request you to please refer statement dated December 14 in which total amount due was Rs. 1772.37 against which we have not received any payment due to which late fees and finance charges levied.
We would like to clarify in the subsequent months statement payments on the account have not been satisfying the outstanding balance on your credit card and hence there is an accrual of finance charges.
We regret we will not be able to reverse any charges from your card account.
We would like to request you to clear your dues immediately to avoid any further charges.
You may also quote the reference number 00210929728, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Gaurav Chhugani
Client Response Unit
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************** [email protected]
21/08 05:30 PM
To: [email protected], [email protected]
cc:
Subject: Fw: credit card complaint.
sir/madam
please go throw ur mail in red . as my bill of one thousand in december. please go and check the recording of month jan with mis komal.
as i complaint abt last bills. u people always look in the jan bill pls look in dec bill . that always revive my charges..
from first bill my charges is wave off but comes again in second bill with extra charges . the charges is chargs on that amount which is wave off in last bill then i complaint abt the same.
she promise that in next bill the same exersice is not going to done.
i simply ask her if any problem pls close my card she promise that in futher u not have to do again.
pls dnt come with same old answer go throw all calls, complaint and promise make by u ..
i am not going to pay any charges which iam not spend.
any other solution pls tell.
regards
Varun
mob: 91 9999 02 39 31
&-- Forwarded by varun kumar/DEL/DAIPL on 08/21 05:20 PM &-- [email protected]
Sent by: [email protected]
08/21 02:15 PM
To
[email protected]
cc
Subject
Re: Fw: credit card complaint.
Dear Mr. Varun,
We refer to your email dated August 19.
We wish to inform you that we have already forwarded your request regarding the reversal of the Royal Privilege Club Fee to the concerned unit. An officer from our Service Excellence Centre would be in touch with you shortly regarding the same.
We wish to inform you that we have reviewed your case and have observed that although you have been making the payments for the transactions incurred by you, the payments on the account have not been satisfying the outstanding balance on your credit card and hence there is an accrual of finance charges.
Please note that late fees are levied due to non payment of at least minimum amount due within payment due date.
We regret that we will not be able to reverse the charges levied on your account.
You may also quote the reference number 00210502131, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Meenakshi Rawat
Client Response Unit
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************** [email protected]
08/19 11:25 AM
To: [email protected]
cc:
Subject: Re: Fw: credit card complaint.
sir
as royal offer i am not interested in it. i never say for sending it.
second as u see in jan . please see my complaint also in jan that ur representative make commitment for solve this issue.
why i have to pay charges on that amount which i am not using.. please go throw full detail not only money transfer but with complaint also . as u have all record.
i regularly pay all my bills. this time also please send any person i am not going to pay for royal offer i never accept it.
regards
Varun
mob: 91 9999 02 39 31 [email protected]
Sent by: [email protected]
08/14 01:42 PM
To
[email protected]
cc
Subject
Re: Fw: credit card complaint.
Dear Mr. Varun,
We refer to your email dated August 13.
We wish to inform you that as per our records the total amount due payable as per the statement dated 14/12 was Rs.1, 772.37 with the payment due date of 03/01.
Please note since we did not receive any payment towards the above statement the late fee and finance charges have been charged.
Hence the total amount due of Rs.13, 243.07 has been formed as per the 14/01 statement.
We have received a payment of Rs.11, 862.00 and due to the partial payment the finance charge have been continued to be charged on your account.
The balance payment towards the subsequent statement have not satisfied the total amount due and hence the further accrual of charges.
We regret we will not be able to reverse the late fee and Finance charges charged on your Card account.
We would request you to pay Rs. 33, 188.16 as per the statement dated 14/07 to avoid any further charges.
We would like to inform you that Royal Privilege Club Fee fee has been debited basis your interaction with our Product team.
We are referring your complaint to the concerned Unit. We assure you that you will be contacted within the next six working days time to address the same.
We request you to bear with us in the interim.
You may also quote the reference number 00209931978, in case you need any further clarification on the above resolution.
Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.
Assuring you of our best services.
Yours sincerely,
Vilma Lobo
Client Response Unit
****************
QUICK TIP
****************************************************************************************************************************************************************************************
Register for MasterCard SecureCode and get added security of a unique password for your internet transactions at MasterCard SecureCode enabled online merchants.
***************************************************************************************************************************************************************************************
Why wait for a physical statement when it is also available just a click away! Enjoy Simple & Hassle free banking by just Registering on Cardsonline and view statements upto 6 months Get FREE statements on email by just registering your email ID with us
Call 24 Hours Bank By Phone to subscribe for FREE SMS Alerts
***************************************************************************************************************************************************************************************
You may also avail the NEFT (National Electronic Funds Transfer) Facility. For making payments through NEFT, access NetBanking of the bank from where you wish to transfer the money and add your ABN AMRO Credit Card number as a beneficiary to receive the funds transferred.
***************************************************************************************************************************************************************************************
Access this URL to view the Bank by Phone numbers in your city - http://www.abnamro.co.in/consumer/directbankingservices/phone_bank.html
*************************************************************************************************************************************************************************************** [email protected]
13/08 12:29 PM
To: [email protected]
cc:
Subject: Fw: credit card complaint.
pls see the complaint and do need full.
i am complaining since last 4 month.
regards
Varun
Applied Service
mob: 91 9999 02 39 31
&-- Forwarded by varun kumar/DEL/DAIPL on 08/13 12:31 PM &-- varun kumar/DEL/DAIPL
08/12 10:01 AM
To
[email protected], [email protected], [email protected]
cc
Subject
credit card complaint.
Dear Sir/madam
I am holding the abn credit card no 5239 5043 2018 1749 name kumar varun since last of august.
problem started in jan . i have to pay thousand rupees to abn .but from last few month i have to calll every month to ur department for wave off last amount . this process continue for 4 month . so i complaint and request for clear the issue they promise but since then no improvement done.
i request for all by phone .by mail but no one solve this.
know without any information they always send new offer and place in bill .again i have call and request for wave off. they wave off but on the same amount they charge late fees..
same by this time they send royal offer.
please help me to close this cards with all fair settlements with company.
regards
Varun
9999 02 39 31
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
&&&&&&&&&&&&&&&&&&&&&&&&&
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This message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ABN AMRO Bank N.V, which has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587, including its group companies, shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. ABN AMRO Bank N.V. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
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