Dear Sir/ Madam
The details of the harrasment suffered by me for reactivation of my credit card is expressed in the appended mails.
In case there is no other solution, please let me know.
Kind Regards,
Deepak Shukla
Dear Sir/Madam,
This is with reference to your communication regarding your SBI card account.
We acknowledge the receipt of your mail and assure you that we are looking into your concerns on priority. We will revert to you shortly in the said matter. We thank you for your kind patronage and cooperation.
We assure you best services at all time.
Yours sincerely,
Senior Manager- Customer Service
&--Original Message&--
From: Deepak Shukla [[email protected]]
Sent: Wednesday, Aug 10 6:15PM
To: feedback.gesbi [[email protected]]
Cc: [email protected] [[email protected]]
Subject: RE: Ref0101920009857
Dear Sir,
With reference to above, information about the present status is still awaited.
Early action will be appreciated.
Thanking You,
Deepak Shukla
%%%%%%%
Deepak Shukla
Ambuja Cements Ltd.
(Unit- Dadri)
Head- H.R
Mobile No. 91 9911196514
Phone No. 0120-2809922
Fax 0120-2809909
[email protected]
www.gujaratambuja.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
From: "feedback.gesbi"
To: "Deepak Shukla"
Date: 05/08 08:42 AM
Subject: RE:'CaseID=005-107-363' Ref0101920009857
05 Aug
Dear Mr. Deepak,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Aug 4 10:41AM.
Card Activation:
We have taken note of your request, and would like to assure you that the same is under consideration. We would be intimating you shortly on the status of the same.
Incase of any query, would request you to reply at [email protected] using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to AVP, Customer Service at [email protected] using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Afrose Banu - Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (www.sbicard.com)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E statements@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox.
**** Zero wait information @ helpline!!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
&--Original Message&--
From: Deepak Shukla ([email protected])
Date: Thursday, August 04 10:33 AM
To: feedback.gesbi ([email protected])
Cc: [email protected] ([email protected])
Subject: RE: Ref0101920009857
Dear Sir,
As desired, please find attached herewith the scan copy of the pledge form, duly certified from SBI - BTGang Roorkee.
Hope this will serve the purpose & my Credit Card will be reactivated immediately. Needless to mention that this matter is pending from the Bank end since very long time.
Kindly confirm action taken,
Thanking You,
Deepak Shukla
%%%%%%%
Deepak Shukla
Ambuja Cements Ltd.
(Unit- Dadri)
Head- H.R
Mobile No. 91 9911196514
Phone No. 0120-2809922
Fax 0120-2809909
[email protected]
www.gujaratambuja.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
From: "feedback.gesbi"
To: "Deepak Shukla"
Date: 25/07 03:23 PM
Subject: RE:'CaseID=005-107-363' Ref0101920009857
25 Jul
Dear Mr. Deepak Shukla,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Jul 25 1:04PM.
Pledge Letter: We wish to inform you that the pledge letter should be sent to the below mentioned address only kindly arrange for the letter at the earliest to have your issues resolved in priority.
SBI Cards,
Payment Department,
10th Floor, Tower C,
DLF Infinity Towers, DLF Phase-II
Gurgaon,
Haryana-122002
Incase of any query, would request you to reply at [email protected] using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to AVP, Customer Service at [email protected] using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Afrose Banu - Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (https://www.sbicard.com/sbi/secure/login.jsp)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E statements@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline!!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
&--Original Message&--
From: Deepak Shukla ([email protected])
Date: Monday, July 25 12:51 PM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: Fw: RE: Ref0101920009857
Dear Sir,
With reference to the subject captioned above, I would like to bring to your notice that the said Pledge Form has already been sent by Registered Post by SBI, Branch, BT Ganj Roorkee on 14th / 15th July by Regd Post., where I have Saving Bank A/c & holding TDR.. I was assured that the card will be reactivated within three days of the receipt. But I have received the below mail, which clearly shows lack of communication within your group.
The ultimate sufferer is the customer i.e. myself.
Besides above, when the card was issued I was informed that TDR of Rs 20, 000/- is sufficient as Security Amount for Credit Card. At no point of time the TDR was less than Rs 20, 000/-. So how come my Credit Card was blocked? And that too, without any prior information?
You can feel the embarrassment I faced when this BLOCKED CARD was presented for payment! The Bank owes an answer to this.
I am following the matter with the Customer Care, without any positive response. You are once again requested to look into the matter, and take corrective action immediately under intimation to undersign,
Thanking You
%%%%%%%
Deepak Shukla
Ambuja Cements Ltd.
(Unit- Dadri)
Head- H.R
Mobile No. 91 9911196514
Phone No. 0120-2809922
Fax 0120-2809909
[email protected]
www.gujaratambuja.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone.
&-- Forwarded by Deepak Shukla/ACL on 25/07 12:32 PM &--
From: "feedback.gesbi"
To: "Deepak Shukla"
Date: 23/07 04:57 PM
Subject: RE:'CaseID=005-107-363' Ref0101920009857
23 Jul
Dear Mr. Deepak Shukla,
Thank you for writing to SBI Cards.
This is with reference to your communication dated Jul 16 12:56PM.
Card Activation: We request you to send the pledge letter with the new fixed deposit number in order to activate your card on priority. This letter will be available in the bank where you are having your fixed deposit kindly approach the bank manager for the pledge letter with his signature and send the letter via mail or hard copy.
Incase of any query, would request you to reply at [email protected] using the same subject line or contact the SBI Card helpline at 39 02 02 02 or 1860 180 1290 (if calling from MTNL and BSNL lines). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.
If you are not satisfied with the response, you can write to AVP, Customer Service at [email protected] using the same subject line. You will receive a response within
3 working days.
Yours sincerely,
Afrose Banu - Customer Service
Book Balance Transfer at 0% for 60 days or No processing fee Balance Transfer at 1.7% for 6 months! Convert your transactions into Easy EMI with Flexipay and get cash delivered to your doorstep with Easy Money. To book these products instantly, click here! (https://www.sbicard.com/sbi/secure/login.jsp)
*SBICPSL reserves sole and absolute right to accept such requests at its discretion.
Make your life simple with E statements@ www.sbicard.com. Just the convenience of getting your monthly statement delivered directly to your email inbox. To avail the e-statement facility, please click on the highlighted link - https://www.sbicard.com/sbi/estatementprelogin.jsp
**** Zero wait information @ helpline!!!
Upon calling the SBI Card helpline, access your Card account information through our Automated System - IVR and know Current Outstanding, Last Payment, request for Duplicate statement and more. For detail refer the attached instruction.
&--Original Message&--
From: Deepak Shukla ([email protected])
Date: Saturday, July 16 12:49 PM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: Ref0101920009857
Dear Sir,
With reference to above I would like to inform you that my credit card (bearing no 4006 6761 7453 7749), has been blocked without any prior information.
I have been informed by Roorkee BT Gang branch (where I am having Saving Bank Account), that they have already sent the renewed pledge form. You are requested to look into the matter & re-activate the Credit Card immediately, since I am facing a lot of inconvenience.
A line of action taken will be appreciated. I am trying on your helpline but without any response.
Kind Regards,
%%%%%%%
Deepak Shukla
Ambuja Cements Ltd.
(Unit- Dadri)
Head- H.R
Mobile No. 91 9911196514
Phone No. 0120-2809922
Fax 0120-2809909
[email protected]
www.gujaratambuja.com
This e-mail is confidential and intended only for the use of the above named addressee. If you have received this e-mail in error, please delete it immediately and notify us by e-mail or telephone. This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
Thiss message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
[attachment "IVR Flow.zip" deleted by Deepak Shukla/ACL] [attachment "SBI.doc" deleted by Deepak Shukla/ACL]
Thiss message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
[attachment "IVR Flow.zip" deleted by Deepak Shukla/ACL] [attachment "SBI.doc" deleted by Deepak Shukla/ACL]
Thiss message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.
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