Sir/madam,
I am a credit card customer for more than 6 years with you and the card no. is 4862698902637594. and you have upgraded me from ordinary member to Platinum card member. I always opted for cheque payment and I have made it satisfactorily to you me. I am not using your platinum card for the last 06 moths due to the problem of Tata Aig insurence offered to me through a phone call. An yes to a phone call made all these that from Dec.2011 onwards i am unable to use the card. Iwas tranfered from Trivandrum to Kolkata on june. I have made purchases and the payments were done within reasonable time. My purcahse in Dec 11 for 1737/- from future retails at kolkata was delayed due to frequent travel and preoccupation and I paid it on March when your man contacted me. The insurance policy which I wanted to discontinue was not paid since Dec. onwards and it was informed to the officials of you whenever they contacted me. I believe the customer has the right to own or disown an insurance policy and hsbc also can't insist for that. this policy premium amount has been multiplied with system created late fee, financial charges etc. to thousands and you have charged fee for the platinum card also. all these are being multiplied monthly and intimidating messages are send to my mobile to face legal actions also. I have contacted to resolve this many times and even a mail was send to hsbc on April. everytime when i get the call from ur officilal I have presented the problem and they expressed their inability to solve this . so I request you to reverse the card fee which hsbc has done me so far and to cancell other system made charges for the insurance policy which I have discontinued . you may verify my purchases and payments from nov.11 onwards to settle the matter. If any amount remains as outsatnding for any purchases I made I am ready to pay which see is nil.
Thanking you.
N SIVASANKARAN NAIR
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