Subject: Unfai r Practices from Deutsche Bank Credit Card Department: 5160680133760003
Dear Team,
I have a credit card and debit card with Deutsche Bank, and they are dictating my both accounts.
I was paying my credit card dues correctly to the bank, but due to certain financial conditions I could not pay the dues for the month June I had called the helpline and informed them about the delay and requested some time from them. But I received a call from a collection department and I again informed them the satus. They said Sir these details would be going to the next department and you could inform them.
Next month I received a call from number: 9739917703, where the lady asked me you know to spend the money but you donnot know to repay. Then I received call from number: 080-66935543, here the person on the call was very abusive, once I picked the call he started abusing my Family memebers and me (I have the call recording for your reference) later I received call from number: 9739917717, here the person on the call threatned me with dire conbsequences, if I did not pay his executive as their targets are not met for the current month (I have the call recording for your reference)
This kind of behaviuor put me to depression and shock, I called Deutsche Bank 080-66016601 and informed them what happenec in the month of July and they asked me to visit the MG Road Branch in Bangalore.
I visited the bank and spoke to Mr. Mahesh and some other senior person there, they took me to a conference room and were laughing why I was quite and did not retailate. I asked them to listen to the call recording, Mr. Mahesh said it is not required and some action would be taken and he would call me in 4 to 5 days (which never happened)
I called Deutsche Bank 080-66016601, after 7 days and enquired with them what happened, I told them no action has been taken and I want a call from senior department to understand how Deutsche Bank could abusive my family members and me.
Some lady called me and apologised, I said why are you apologizing let me know what action has been taken as to avoid these kind of calls with me or with other customers. She said would check and then would get back to me (which never happened) (I have the call recording for your reference).
This frustrated me further as I kept getting call from local agencies for the payment.
I was calling Deutsche Bank 080-66016601, alomost every alternate day, they would inform me that somebody tried reaching me and I was not reachable on my mobile (which is untrue) (I have the call recording for your reference)
I waited for somedays and after much wait and desperation; I called the helpline and informed them I want to speak to Vice President of Deutsche Bank and asked them to arange a call back in the month of August (I have the call recording for your reference).
Till date nobody has called, but I keep calling the helpline (I have the call recording for your reference).
I have even called the debit card section and even informed them about the status (I have the call recording for your reference).
Yesterday on 3rd December when I called helpline to check the status I was shocked to find my account showing negative of Rs 45000, I enquired with them when my concern is pending from the month of June how could the bank debit my savings account. He said Bank could not reach me, I informed him if I was not reachable there are other modes of contact, email which is registered with the bank, address (both residencial and official) residence number, office number. He had no answer
Here Deutsche Bank has all the authority to abuse my family members, threatern me with dire consequences and finally debit my savings account!
Please look into the matter and help me to get justice
Regards,
Melroy Rebello
0 comments