Hello,
A sales executive of Deutsche Bank India (Gurgaon) region sold a Deutsche Bank Platinum Credit Card (4412 8510 4297 8007) to me with following offers:
1) 10 International Air port lounge passes which (as he promised) can be used to avail the Lounge at any International Airport for absolutely no fees.
2) He told me that I can use the card and if I am not satisfied with the services of the card, then I can surrender it anytime before payment of joining fees. In such case, I would only be required to pay the usage of the card and no joining fees.
3) A card design of my choice from the list of available choices was also offered for free.
4) Later on the sales guy added 2 Jet Airways promo codes to the offer.
After the card reached me, the shock began as the deutsche bank india platinum credit card was just like any other default card and not the one which I selected.
I got no Jet airways promo codes and no lounge passes. I called up the sales guy and he told me that those will be delivered to me from db bank but nothing came to me till now.
I had to travel abroad and I used the credit card at overseas. On my return to India, I called up the customer care and came to know that lounges passes are issued on request. Till then the joining fees of Rs 3000 was added in the first month statement. I clearly asked the db bank customer care executive whether joining fees will be waived off if I pay the card used and surrender my card. He confirmed if I wish to close the card, I just need to pay the card used and not the joining fees.
I paid my total card used outstanding except joining fees and raised a request to close my card giving the reason that false promises made by the sales executive were not delivered. I raised the card closure request on 20th of Jan. The CC executive said they cant close the card right away and I will recieve a call back within 48 hours. I recieved no call back from deutsche bank till 27th Jan morning. In between I did call up customer care about 3 times. When I called up on 24th Jan (Sunday) and requested to act on the closure of my card, the executive asked me to wait for the call back from the bank. When I requested to talk to a manager or any senior person, she told me that no senior person is present as its Sunday.
On 27th, the same sales guy called me up and told me that there is a request raised for 2 Jet airways ticket for me, to which I told him that I havent raised any such request. After some time his manager called me up and said that he has fired the person who had made false promises. The manager also told me that lounge passes do not permit complete free access to the lounge. I would require to pay around $27 per person per pass in India.
Today, when I called up deutsche bank credit card customer care and enquired about the status of the request, the executive told me that the investigation is still in progress. They are now looking for the offers on the credit card request form which I signed. When I requested to talk to his manager, I was promised a call back in half an hour. Now I recieved the call couple of minutes back from a manager of deutsche bank, I told her the whole long story. She told me that Deutsche bank has already taken action on the person who made false promises to me. She also told me that bank wont wave off my joining fee even if I close the card. When I asked her what about my loss which happened due to bank's mistake. She straight away said that there is nothing she can do the joining fees cannot be waived off even if I close the card.
I could you got the value of the joining fees in terms of passes and tickets on my trips. Most of the big banks in the market are giving away their credit cards without any joining fees. In such a situation, why should I go for paying Rs 3000 as a joining fees for offers which I cannot use.
I expect a just behaviour and positive response from bank's side.
Regards
Mayank
credit card number 4412 8510 4297 8007
0 comments