Dear Sir
My name is Ashu Kumar and I am using Deutsche Bank Gold Credit Card No.
4412 8410 3041 8009 since 06 being a loyal & honest customer I have been paying all my dues well on time. I always paid 100% outstanding dues throughout the tenure I used it & even not missed a month (Deutsche Bank can see all my 6 months records)
But today on 02.01.2008 at 09.55 AM I received a SMS from Deutsche Bank Alert that “Dear Customer basis our latest credit review, we are closing your db Credit Card a/c immediately. Please clear all dues outstanding on your db credit card”
When I did read this SMS I was surprised & I immediately check my last statement (Dated 08/12) there was a Total outstanding due of Rs. 7076.37 with due date on 28.12.2008 & I deposited a DD No. 486282 dated 23/12 for rupees 7077/- drawn on HSBC realized on 28/12 (A confirmation SMS also received from Deutsche Bank Credit Card on 28/12 at 01.25 PM
Can any one tell me where was I wrong? More surprisingly I had a talk with DB Credit Card Customer Care Executive in this regard & she also did not reply me & said bank has changed its policy.
I have a question if bank can send a legal notice if customer does not pay his/her dues than is there any remedies is available to us also to take some action against those stupid bank because it can impact my credit scores.
I will appreciate if some one can look into this & can take some strong action against this incident & can talk to bank in this regard.
Regards,
Ashu Kumar
9999687799
0 comments