I recently was approved for a loan modification from Ocwen. They requested I put down a down-payment for "X" amount, but needed for me to sign a "loan modification agreement" first before I pay this down-payment. They mention I should recieve this "loan modification agreement" within 7 to 10 business days. I wait and wait and still no "loan modification" in the mail. I call and let them know I've not received the "loan modification agreement", so they said they will go ahead and re-mail the "loan modification agreement".
Till this day 10 business days have passed and I have not received this "loan modification agreement" by mail so I called back the second time and told them just to e-mail it to me instead, this was just getting ridiculous. The "loan modification" was supposed to have already been signed and sent (faxed) back by a specific date. Now that I've printed it from the email, I call Ocwen to notify I recieved the "loan modification agreement" by email "FINALLY" and they told me its too late to send it in..."what kind of crap is that! "
* This company is terrible all together, customer service is terrible / they have a "I dont care about you" type of atitude. They just do NOT understand and care. I've had Countrywide in the past, there customer service were pretty sharp compared to these knuckle-heads...
* The Feds Need To Shut This Company Down - Too Much Bad Is Coming From This Company And VERY Low Confidence w/ Among Its Customers/Consumers!
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