Repair/Replacement of Refrigerator
March 18
The Vice President (Marketing)
M/s. ELECTROLUX KELVINATOR LTD
Global Business Park, 3rd Floor,
Mehrauli - Gurgaon Road,
Gurgaon - 122 002 (Haryana)
Fax : 0124-2803297/98
M O S T U R G E N T
Sub: Repair/Replacement of Refrigerator
Electrolux Make Model No.285 ERP Double Door
Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No.285 ERP) on 8th April’08 and since then this machine has been giving trouble like, improper cooling, insulation problem, fan problem etc. and the servicing has not been been done since purchasing the fridge. Recently, the machine was not exhibiting proper cooling. Specially, the lower half was not at all functioning properly and as a result water was coming out from machine all the times. Since then, I have contacted so many times to your officials like Mr. Amlan Ghosh (98300 62450), Mr. Mallick (93325 05335) & Mr. Niraj (98833 82700) and nobody has given satisfactory reply.
They have confessed that they cannot rectify the cooling arrangement from inside rather they proposed to install a condenser outside which is totally non-conventional and the said proposal was rejected by undersigned.
Meanwhile, I have been offered a proposal for replacement of ‘New Freeze’ by paying some extra money after deducting the depreciation amount (two years) from the purchase price of Rs.15, 000/- (April’08). I am not ready to pay the balance amount even as the machine is a defective one from the day. So, kindly intervene and give your valuable advice immediately to your Kolkata office. Moreover, I am in terrible situation as my daughter is appearing to CBSE Exam and I am passing on the Summer days without refrigerator.
Look forward to receiving your valuable reply at the earliest.
Regards,
PUSPEN ROY (Mob.9674713512)
E-mail: [email protected]
c.c. : Mr. M.K. Das, Head-Mktg. (Kolkata)
ELECTROLUX KELVINATOR LTD
15, Remount Road, Kolkata-700 027 – Fax : 2448-2065
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