Savings Account No.: 07281050050838, NOIDA SEC 50, U P
This complaint is after several attempts from me to correct a problem which started since June due an error from your Sec 50 Noida branch. Your bank is one of the most respected and reputed in India but the experience I had with your branch doesn’t seem to match up with it. I sincerely hope that you are able to find a solution to my problem.
This account is under my maiden name Moni Gupta whereas my name after marriage is Moni Prasad. A Bank Cheque (Cheque No 336418) for the amount Rs 15, 027 from EPF office Delhi under the name Moni Prasad was sent to your HDFC bank branch in Sector 50 Noida. Subsequently I received a call from your branch on June 24 that this cheque could not by deposited to my account as the name did not match. I was told that the cheque has been allegedly returned to the PF Office in Wazirpur from where it had come originally.
I am a working woman and work in Delhi and it is not possible for me to go to your Noida branch all the time. I took the word of the person I spoke to you in your branch to be true and was under the impression that the cheque has been sent to the PF Office. This was my biggest mistake. On October 5, I again submitted a fresh PF FORM 19. Later on December 12, I received a letter from the PF Office stating that they never received the cheque back from your branch. I immediately contacted your branch and spoke to customer care representative Ms Kavita Sharma on several occasions who repeatedly gave me assurance that she will get the details and finally told me after almost a month that the cheque has been misplaced by the Courier Company.
Completely frustrated by now, I decided to personally meet with your Branch Manager and went to your branch on January 4. Here was not allowed to meet your Branch Manager and was told by one of your branch official Mr. Surinder Mari that he was not in and assured me again that he will personally follow up in my case and resolve it.
Again after several calls to Mr. Mari I was finally sent a Proof of Delivery (POD) that the cheque was allegedly delivered to the PF Office. Please find attached the copy of the alleged POD sent to me by Mr. Mari. This POD furnished by Mr Mari does not seem to belong to me since it does not have my Name nor does it give any date information and is not visible. Obviously this cannot be submitted as a Proof to the PF Office. Again I complained to Mr. Mari about this and he again assured me that he will speak to the Courier Company to furnish better proof. I haven’t heard back from him yet.
I think the cheque was lost or misplaced by your branch since the PF office never received it back and Mr. Mari is trying to cover up this mistake by furnishing a false POD which I am sure is not mine.
Now I am stuck in this situation because not only am I unable to get the money which belongs to me but also I have had to visit PF office several times causing me a great deal of inconvenience; all just because of mistakes and false promises from your inefficient and unprofessional branch employees and Officials.
I would request your help to get me out of this situation by -
• Locating my Cheque (Cheque No 336418) as it did not reach the PF Office or
• By providing me a valid and legible proof of delivery of my cheque which should clearly mention my name, Cheque No and Date which was allegedly sent to the PF office so that I can submit it to the PF Office and request a duplicate cheque.
I would really appreciate your help in this regard to get me out of this situation.
Please find the online status of my PF account for your reference.
PF No: DL/21477/7542 Name: MONI PRASAD
Receipt No Receipt Date Form Type Status/Remarks
DLCPM100400005256 07-apr Form-19 Claim settled for Rs 15027 vide Cheque No :336418 dated 08-jun11-jun.
DLCPM101000002918 05-oct Form-19 Claim returned on 02-nov due to.
Thanking You,
Yours sincerely
Moni Gupta
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