This is really surprising and embarrassing that your team has never come back to me stating that I had to pay the due for the Smart Pay for M/s BSNL Untill yesterday. This was activated without even informing me and getting confirmati from me. Your attachments do not include the duly signed form, for smart payment from my end in December.
1. What is meant by Merchant City in your credit card statement which has been attached and why is it reflecting as MUMBAI? (Image named 130_02052006 in the attachment)
2. On 18-03 why is your credit card statement showing with the same Trxn. Ref. No 09999999980 and the Amount Rs. 547.00 3 times. on HDFC Credit Card no. 0004************4425
3. It is really the worst experience I have ever had in my life with any bank. I have transactions with quite a few banks for the past 5 years and there hasn’t been any kind of late payment or miss out or even cheque bounce or any other issues.
4. NOTE:- Its has been very clearly updated to CIBIL from your bank as on 30-11 current balance is 3549.00 and over due and amount over due is 1180.00 now you come up with a strange outstanding amount stating 16708.93 In your email. How in the world could a customer be cheated so badly from a reputed bank?
5. Why was that for 4 years it was not disclosed to the customer that the due was from Smart payment which I never asked to activate and which was also deactivated without my knowledge. Why was there a wrong information provided to the customer in 2010 stating the credit card would be closed when I spoke to your customer care executive. It was also informed that it was only annual fees which were due and interest for the same was added.
Please find the below information and the supportive Bank statement in which it clearly states that in 2005 all the financial transactions were taken care by dad and the BSNL Telephone Bills were paid by Cheques of Bank Of India.
1. On 27th January BSNL telephone bill amounting Rs. 631.00 was paid by Bank Of India Cheque number: 50XX46
2. On 23rd March BSNL telephone bill amounting Rs. 547 was paid by Bank Of India Cheque number: 50XX48
Please do have a conversation with your service manager Ms. Janet Rasquinah. It would be great if you can call me and update I have been following up with your team for quite some time now. Finally I have to trouble my parents and get my dad’s passbook copy scanned and send it across to me. I am already upset that I am not able to contribute to my sister’s marriage and now I have to almost spend an hour to check 3 times a day for your update On calling your customer care number they have informed that they do not have access to check the status or any updates on reference number 12013255840 . I am running out of time which is very precious at this moment for me. Hope you understand the situation.
Please update my CIBIL record status as closed and change the DPD to XXX
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