I opened an HDFC Bank account (salary a/c) in 2005 and along with the account, i was offered a Lifetime free credit card no 4346771007920474. This card was never used by me in 3 years and upon expiry, it was re-issued to me and couriered at my old mailing address (by this time, i had moved house). The card went into wrong hands and was misued and suddenly in the month of July i started receiving calls from collections team to pay outstanding of Rs.16923. Since i never used the card, i immediately informed the customer care to cancel the card. I proactively called the bank and discussed my case. The collections deptt of HDFC Bank harrased me on phone and made my life difficult. Since they were forcing me to pay for transactions that I never made, I requested them to courier me the merchant copy of the credit card transaction slips. The bank failed to produce any and to my horror deducted around INR 20, 000 from my bank account directly. This is a case of chaeating. Since then, I have contacted many senior people in HDFC Bank including the Branch Head of ITPL Branch but he kept avoiding response to my mails. My savings account has been debited of around Rs 20, 000 without providing enough proof of transactions.
I am planning to launch consumer court case for claiming damages resulting from misdeeds of HDFC Bank. I request you to highlight the matter in media and make general public aware what HDFC Bank is doing. This is sheer exploitation and needs to be stopped.
I am willing to provide additional evidences against HDFC, if required.
Thanks,
Shweta Munjal
988 086 2758
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