Dear sir,
I herewith giving communication details had with concern costumer care department. Study the matter and do needful.
Thanking you,
M.R.DOSHI.
return of cheque (A/C no:01771050048117)
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Sun, 9 August 7:53:52 PM
From: doshi mrunal
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To: [email protected]
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Dear Sir/Madam,
Pl. find herewith atteched bank statement for your kind persual & answer following points.
1. Rs.74, 500/- deposited on 05/08/09. & on 07/08/09 your bank debit same ammount giving reason of bank strike. What is the meaning of debiting amount from my account after showing clear balance on 05/08/09?
2.on 08/08/09 you return the cheque of ammount Rs.25, 000/- & charges me Rs.350/- for cheque return. I am not responsible for all this. so pl refund charges immediately or be clear from your side.
With regards,
M.R.DOSHI
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Fw: return of cheque (A/C no:01771050048117)/Reference Number-J09751047
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Fri, 14 August 12:33:30 PM
From: doshi mrunal
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To: [email protected]
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& On Sun, 9/8/09, doshi mrunal wrote:
From: doshi mrunal
Subject: return of cheque (A/C no:01771050048117
To: [email protected]
Date: Sunday, 9 August, 7:53 PM
Dear Sir/Madam,
Pl. find herewith atteched bank statement for your kind persual & answer following points.
1. Rs.74, 500/- deposited on 05/08/09. & on 07/08/09 your bank debit same ammount giving reason of bank strike. What is the meaning of debiting amount from my account after showing clear balance on 05/08/09?
2.on 08/08/09 you return the cheque of ammount Rs.25, 000/- & charges me Rs.350/- for cheque return. I am not responsible for all this. so pl refund charges immediately or be clear from your side.
With regards,
M.R.DOSHI
Date: 13/08/09
This is with reference to telephonic talk had with bank's representative. I am not satisfied at all.
1.As you told, balance of Rs 74500/- credited on 05/08/09 is uncleared fund. I would like to say you that " attached account statement file is downloaded from netbanking. It is not a copy of HDFC bank's ledger book."
2.This is first time in my life i am able to see uncleared fund in my account statement.
3.later on, pl do all coresponce
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RE:'HBL=007-758-842' return of cheque (A/C no:01771050048117
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Thu, 27 August 9:33:43 PM
From: doshi mrunal
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To: HDFC Bank Support
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& On Thu, 20/8/09, HDFC Bank Support wrote:
From: HDFC Bank Support
Subject: RE:'HBL=007-758-842' return of cheque (A/C no:01771050048117
To: "doshi mrunal"
Date: Thursday, 20 August, 4:21 PM
Dear Mr. Doshi,
Thank you for your patience and co-operation.
This is with reference to your e-mail dated August 09 regarding cheque return charges.
We have checked and confirm that your request has been taken care by the branch. We also note that Mr. Ashish Selarka has spoken to you with regard to the status of the cheque return charges levied to your account.
In line with our focus and commitment to Customer Service, we trust we have addressed your grievance in a fair and equitable manner and the issue has been resolved to your satisfaction. In accordance with regulatory guidelines, we are required to mention that you may approach the Banking Ombudsman (appointed by the Reserve Bank of India), in the event you are not satisfied with our handling of your complaint. Should you wish to exercise this option, please log on to http://www.hdfcbank.com/common/customer_center.htm for details of the Banking Ombudsman Scheme - for further information on how to escalate complaints to the Banking Ombudsman.
Warm Regards,
Jairaj
Customer Support
HDFC Bank Ltd.
Click the following URL to access details of our PhoneBanking numbers:
http://www.hdfcbank.com/personal/customer_center/customer_center.htm
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Regd. Office: HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Sir,
Thank you for reply.
Pl refer atteched bank statement & available balance sheet. I would like to say read carefully notes below availible balance sheet. How it is possible that amount credited to account on 04/08 is deducted on 07/08 (i.e. after 4 full working days) giving reason bank strike. Also refer transaction ATW-5264190104703748 -SURAT-GUJ made on 07/08. It also shows credit balance of Rs.84534.85. Having this much balance you return cheque amounting Rs 25000.00 & charge Rs 350.00 for that. It is illegal action. I request you to refend all charges deducted.
Thanking you,
M.R.DOSHI
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