Dear Sir,
We would like to bring to your notice that i was holding a credit card of HDFC Bank (Credit Card No- 5176521006011029) which due to some financial reasons there was a delay in payments of the outstanding in the credit card account.
I have been receiving threat calls from HDFC bank from one of the ladies representative namely Miss. Natasha (NO. 911143145200/5300/5100 -) that i need to pay the outstanding of INR 3400 out of the total outstanding of INR 71000/- else i need face dare consequeces like they would be sending goons to kill us and my family members and relatives. I have been assuring her that i would be making the payment a of INR 15000 by coming 1st of January and the whole payment would be paid of by 01/02 but she was abusive and started screaming. When i asked her to pass on the call to her senior she was not ready to do the same.
I am really sorry to say that if this is the way banks treat there customers it would be really difficult for anybody to trust any system as they dont fear anybody and clearly state that the customers are there puppets and can do anything to recover there money.
Hope we will be able to get the justice from this as we are very much mentally harrased and i wdont think so that it is such a big thing as you must also be aware that due to global financial crisis deliquencies have increased and when I am assuring that i would be making the payment what is the sense in calling us and threatning us and my old parents, i iwant strict action against the said employee and her senior. I dont whether the name above refefred is the rigth name as people in call centres keep a dummy name to hide there identity. The copy of the said mail has been send to Banking Ombudsman also. Awaiting revert.
Thanking You,
Yours Truly,
Sachin Udepurka
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