Dear Sir/Mam
I have been using my woman credit card since 2008 and making monthly payments regularly since then.
This complaint is in regard with the repeatedly mentally harassing calls being made by various HDFC executive since April.
Due to my weakened financial status I could not make the payment in the month of April on which I started getting multiple calls from Mr. Rohit, HDFC executive, Rajouri Garden, New Delhi from this number 011-43145100. I cleared him of my financially weak status but he rather started mentally harassing me through innumerable calls in a day. In fact, Mr. Rohit used brash and crude tone while calling. Mr. Rohit called up at my home and used inappropriate language with my mother. Mr. Rohit also called at my neighbour's place and used offensive language. Mr. Rohit also started calling at my office. He made sure that he can make my life hell and anytime can seize my bank accounts. I requested and pleaded to for the resolution and also asked for the statement of my principal amount usage. But he kept me in lurch. On earnestly pleading, he asked me to pay 1400 INR by end of April and promised to revert with resolution by mid May.
But he never reverted to me. In fact when I called backed on the number, he was not available for talks.
I have been misguided thoroughly.
Here I would like to emphasise that I put up with my mother Uttar Pradesh, who is ailing, and my father puts up in Maharashtra for his services. Its been mentally torturing to go through such an experience where your bank executive didn't even spare my mother, neighbours, office people including me through this verbal diatribe.
Henceforth I have tried calling bank executive for the progress of resolution in my credit card case. But there was no attendees to listen.
With June I started getting calls from Mr. Rahul Sharma (Nos: 011-43145100, 011-66219031) from Rajouri Garden, New Delhi branch. I reiterated and re-explained my whole situation. On that Mr. Rahul Sharma said that I have been misguided by the earlier executive. He just wanted to pull out his target and which I foolishly completed.
Mr. Rahul Sharma was also not coming to any resolution though I explained my financial distress. He in fact said he will make my life hell and the results will be seen in just one month.
Mr. Rahul Sharma called me endlessly in a day and also kept calling at my office. Though I informed that I am on a site job. Mr. Rahul Sharma made innumerable mentally harassing calls to my office also. His tone of communication was very harsh and rude, almost offensive. Mr. Rahul Sharma called every possible colleagues at my office as on Monday, 07 Jun 10. Mr. Rahul Sharma threatened me like anything. It was put me through lot of mental harassment. It made my health and work both suffer. Mr. Rahul Sharma also put other uninformed people on muted conference while he called me in order to mutilate me and put my private and financial matters in light of others.
It's been thoroughly distressing and a complete mental torture. I pleaded a lot but he kept saying you can not be provided with any help. At last he gave me an option of paying 1500 INR on basis of which bank will forward request to their main branch at Chennai and my case will be settled down. He said I will receive a letter from Chennai by 13-14 May. Mr. Rahul Sharma put me on conference with Ms. Anushkha, saying she is the senior person who forwards the final mail. I kept asking them for assurance and resolution which they confirmed will be done on receipt of payment of 1500 INR.
He gave me this number for any further query: 011-66219061, saying it his direct number.
I made a cash payment of 1500 INR to a bank executive for which I have retained the receipt also.
Meanwhile I got to talk to Mr. Nishant from HDFC Bank, Rajouri Garden branch to cross-check with the status of my request. He also confirmed that I will receive a letter of settlement from Chennai branch.
I also tried to call on 011-66219601 but nobody answered the call to my vain.
As on 12 Jun I got a call from bank executive Ms. Rekha putting me through the same situation. She said that you have been misguided since there is no update of my settlement request in their database.
I am in complete lurch and it is just building my and my mother's mental stress gradually.
I have called up at the number given by Mr. Rahul Sharma: 011-66219601 but again non-answerable. Later when the call was answered, a guy firstly mimicked a recorded voice and on my asking for Mr. Rahul Sharma persistently put him onlinle. Mr. Rahul Sharma denied to say help out.
I called up then Mr. Vishal (91-9311598734) and explained by distressed condition and asked for complaint ids. He disconnected the call saying that he will call back in 5 mins but he never. And when I called him back, his number was switched off.
I am again afraid of being cheated and getting offensive calls from HDFC bank executive all again.
This mental trauma is putting me nowhere but to a more debilitated condition where all of your bank executives are turning to be hostile.
I am expecting for a positive response asap and expect not to receive such offensive and harsh calls from HDFC bank executives in future.
I am planning to visit HDFC Bank, Rajouri Garden, New Delhii and hereby assert that if any mis-happening occurs to me physically or mentally, it will owe to this credit card and the bank executive. As I am being threatened and intimidated endlessly which has left me in apprehensions and fears at every step.
Please help me out in this situation because I and my mother put up alone at home which is highly distressing and mentally torturing.
Need advice asap.
Help!
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